Reviews of HBX | Globally Curated Fashion

By: Hypebeast Hong Kong Limited App

List of user reviews and ratings for HBX | Globally Curated Fashion

Total ratings

4.90 (Rating count: 7,799)

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Review summary

Reviewers praise HBX for fast delivery and a broad brand selection, but repeatedly cite reliability problems. The main negatives are app performance and session/checkout instability, especially during limited-edition drops. Overall sentiment is mixed: strong product variety and shipping speed, tempered by stability issues.

Pros

Fast, reliable shipping and delivery
Wide brand selection and availability
Overall positive app experience with trustworthy packaging/authenticity

Cons

Significant performance issues: slow loading, lag, and crashes
Session stability problems: frequent sign-outs and forced logins
Checkout and payment problems: declines, errors, and stock issues during drops

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User Reviews

Recent rating average: 3.20

All time rating average: 4.90

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18% (9)

Date	Author	Comment
2025-02-28	au*****	You guys should show the sneaker outsole so your customers can know what the outsole looks like when they buy your sneakers
You guys should show the sneaker outsole so your customers can know what the outsole looks like when they buy your sneakers
2023-08-07	th*****	The App is Unbelievably Slow and pages take forever to load. Hard to make purchases.
The App is Unbelievably Slow and pages take forever to load. Hard to make purchases.
2023-05-28	sa*****	Everytime I go to my favorite or wishlist the app Force closes
Everytime I go to my favorite or wishlist the app Force closes
2023-03-21	Sp*****	Excellent.
Excellent.
2023-02-25	Ac*****	I was sent the wrong jacket, and the one I wanted is now sold out. I am beyond furious. It was on sale and it said it can’t be returned. I emailed them at their help email, we will see how they handle the situation. I am extremely unhappy, I’ve been waiting months for a Stone Island jacket like this to go on sale.
I was sent the wrong jacket, and the one I wanted is now sold out. I am beyond furious. It was on sale and it said it can’t be returned. I emailed them at their help email, we will see how they handle the situation. I am extremely unhappy, I’ve been waiting months for a Stone Island jacket like this to go on sale.
2022-12-26	Tk*****	I like how the filter is saved so it makes shopping that much easier
I like how the filter is saved so it makes shopping that much easier
2022-07-24	Do*****	Love the HBX app. Easy to work with and quick on checkout. The way it should be!
Love the HBX app. Easy to work with and quick on checkout. The way it should be!
2022-05-01	C_*****	This app is awesome
This app is awesome
2022-01-12	An*****	Downloaded the app to buy a limited-edition item. Woke-up early and started to make purchase immediately at the drop. Spinning wheels of death at every stage. Mysterious errors at checkout. 25 minutes later: insufficient stock for purchase. Don’t do a drop if you don’t have the technical capabilities to do a drop. Waste of time.
Downloaded the app to buy a limited-edition item. Woke-up early and started to make purchase immediately at the drop. Spinning wheels of death at every stage. Mysterious errors at checkout. 25 minutes later: insufficient stock for purchase. Don’t do a drop if you don’t have the technical capabilities to do a drop. Waste of time.
2022-01-08	Ya*****	As of the recent update on January 8, once signed into app itself signs you out almost instantly every time you interact with the app. Whether that be looking at your wish list which continuously tells you it’s been merged yet doesn’t show you anything at all for a few seconds until loading, or it be to simply look at your cart or account info in which it requires you to sign in for every single move you make. please update to have star rating reviews as this was not an issue before. Besides that the app works great for finding authentic products hope to see a solid update fix for this as well since it appears to have fixed the issue with toggling in wishlist to verify if size is actually sold out or not even though I believe there should be a fix to simply update the item in wishlist to display when items size preference sells out.
As of the recent update on January 8, once signed into app itself signs you out almost instantly every time you interact with the app. Whether that be looking at your wish list which continuously tells you it’s been merged yet doesn’t show you anything at all for a few seconds until loading, or it be to simply look at your cart or account info in which it requires you to sign in for every single move you make. please update to have star rating reviews as this was not an issue before. Besides that the app works great for finding authentic products hope to see a solid update fix for this as well since it appears to have fixed the issue with toggling in wishlist to verify if size is actually sold out or not even though I believe there should be a fix to simply update the item in wishlist to display when items size preference sells out.