Reviews of tiket.com Flight & Hotel Deals

By: Tiket.com

List of user reviews and ratings for tiket.com Flight & Hotel Deals

Total ratings

4.70 (Rating count: 536)

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Review summary

Users praise tiket.com for competitive discounts and a user-friendly interface. However, repeated issues include slow refunds and voucher problems, inconsistent customer service, OTP delivery failures for US numbers, and reliability problems like crashes and slow flight searches. Price transparency concerns and misleading promotions are also noted. Overall, the app shows strong price/UX advantages but significant service and technical reliability drawbacks.

Pros

Discounts and competitive pricing with frequent promos, making bookings cheaper than competitors.
User-friendly interface and smooth, easy booking experience.
Positioned as a solid alternative to other OTAs with a broad promo ecosystem.
Improved two-factor authentication and cross-country usability (works for US and Indonesia after fixes).
Responsive customer service for certain issues (e.g., help with changing phone numbers).

Cons

Refund delays and voucher issues, with slow follow-up and dissatisfaction with refund policies.
One-time password delivery problems for US numbers (OTP not received).
Technical reliability issues such as crashes after updates, long loading times, and problems with flight search.
Price transparency concerns, including taxes not included in displayed prices and misleading promotions.
Inconsistent or unhelpful customer service in some cases, including unresolved refunds and lack of timely follow-up.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.70

Upgrade to see all 36 reviews

47% (17)

Date	Author	Comment
2026-04-04	Sa*****	Very hepful
Very hepful
2026-03-19	le*****	Tiket.com is a scam company, I made booking through this app which was fully charged but in app booking was showing unpaid, when I contact their support dozens of time by phone calls and emails, after 3 days somehow they has confirmed my payment was successful but system was unconformable and they going to refund me by payment method, again after I update my bank details to them, they excused again saying the refund must to be match with their records which is different from mine, and means they cannot refund but to refund by in-app points and vouchers! If you are reading this please stay alerted and away from this company, It’s scam trap!!! I have reported my cases and others to the Indonesia tourism board for attention. If you facing the same please report this company to the Indonesia GOV also report this app to Apple! Please you must!
Tiket.com is a scam company, I made booking through this app which was fully charged but in app booking was showing unpaid, when I contact their support dozens of time by phone calls and emails, after 3 days somehow they has confirmed my payment was successful but system was unconformable and they going to refund me by payment method, again after I update my bank details to them, they excused again saying the refund must to be match with their records which is different from mine, and means they cannot refund but to refund by in-app points and vouchers! If you are reading this please stay alerted and away from this company, It’s scam trap!!! I have reported my cases and others to the Indonesia tourism board for attention. If you facing the same please report this company to the Indonesia GOV also report this app to Apple! Please you must!
2025-12-18	SY*****	Sudah sering pakai
Sudah sering pakai
2024-08-15	Wi*****	I’m changing my review after Ticket.com fixed their 2 part authentication. I used the app in the USA to confirm my tickets and it worked fine in Indonesia.
I’m changing my review after Ticket.com fixed their 2 part authentication. I used the app in the USA to confirm my tickets and it worked fine in Indonesia.
2024-08-03	aa*****	I have a US number, but never received the code. Tried a few times. I even be tried using “other” method, but it was the same thing.
I have a US number, but never received the code. Tried a few times. I even be tried using “other” method, but it was the same thing.
2024-07-09	hc*****	Dulu tuh suka banget pake tiket.com soalnya harganya bersahabat & jelas (udh include pajak gitu nett ratenya). Sekarang tergoda keliatanya murah pas mau booking ehh ternyata belom termasuk pajak dongg wkwkwk. Sekarang juga ratenya jg entah knp lbh mahal dr dulu. Mending pesen lewat aplikasi burung putih ato gak book direct. Udah males sekarang pake tiket.com
Dulu tuh suka banget pake tiket.com soalnya harganya bersahabat & jelas (udh include pajak gitu nett ratenya). Sekarang tergoda keliatanya murah pas mau booking ehh ternyata belom termasuk pajak dongg wkwkwk. Sekarang juga ratenya jg entah knp lbh mahal dr dulu. Mending pesen lewat aplikasi burung putih ato gak book direct. Udah males sekarang pake tiket.com
2023-06-20	He*****	The app allows you to choose a U.S. phone number, but it can’t send the one time password to it. If Gojek can do it, I don’t see why they can’t.
The app allows you to choose a U.S. phone number, but it can’t send the one time password to it. If Gojek can do it, I don’t see why they can’t.
2023-02-08	s1*****	Informed bad stay refused to refund. Never completed the check-in because harassment from the hotel staff yet refused to refund. This application is redundancy in the travel industry. Book your stays from other applications. Scammers united. Yikes.
Informed bad stay refused to refund. Never completed the check-in because harassment from the hotel staff yet refused to refund. This application is redundancy in the travel industry. Book your stays from other applications. Scammers united. Yikes.
2022-01-21	St*****	aplikasi yg luar biasa dan sangat membantu untuk liburan,caranya gampang untuk memilih liburan yg kita inginkan,tentunya dengan harga yang memuaskan,,mantap tiket.com
aplikasi yg luar biasa dan sangat membantu untuk liburan,caranya gampang untuk memilih liburan yg kita inginkan,tentunya dengan harga yang memuaskan,,mantap tiket.com
2022-01-04	Ir*****	Saya pengguna aplikasi ini, tapi bukan berarti lo bisa bebas spam notif berkali2 dalam seharu ke pengguna lu semau lu sendiri njeng!!!
Saya pengguna aplikasi ini, tapi bukan berarti lo bisa bebas spam notif berkali2 dalam seharu ke pengguna lu semau lu sendiri njeng!!!