Avaya Call Management System Mobile Supervisor

Avaya Call Management System (CMS) Mobile client turns your iPad into a mobile Call Center decision making device. CMS Mobile facilitates untethering Call Center Supervisors from their desk and allows Supervisors to walk around the contact center to provide immediate oversight and assistance to agents. CMS Mobile provides real time information to assist Call Center Supervisors to answer the question “Can I relax now? ”.

Features Supported on CMS Mobile:

• Real time performance metrics and statistics for skills and agents
• Thresholds that provide visual indication to the user when call center metrics fall outside acceptable boundaries
• Customizable thresholds
• Drill through from skill based view to agents based view to allow immediate deeper understanding of call center activity

**** Requires network access to CMS product server version R17 R3 and a valid CMS user Login ****

**** Requires externally signed certificate to be installed on the CMS server ****

**** Designed for iPad 2, 3rd generation, 4th generation and iPad Air ****