Reviews of Constant Contact

By: Constant Contact, Inc. App

List of user reviews and ratings for Constant Contact

Total ratings

4.80 (Rating count: 10,494)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users praise ease of creating and sending emails and the strong desktop experience, but repeatedly complain about the mobile app/website’s missing features and reliability, plus billing/cancellation and login issues. Mobile analytics are limited, and there’s some pushy upsell activity. Overall, desktop email capabilities are solid, while mobile and customer-service pain points dominate complaints.

Pros

Easy to use for creating and sending email campaigns.
Desktop experience is strong and more functional than the mobile app.
Reliable email/newsletter sending capabilities.
Occasional positive/support interactions mentioned by some users.

Cons

Mobile app/website is limited and unreliable: only campaigns accessible, no events or landing pages, weak UI, and frequent login/out issues.
Billing and cancellation problems: unauthorized charges and difficulty canceling or obtaining refunds.
Login/auth reliability issues in the app: repeated logouts and trouble logging in.
Limited mobile analytics: cannot view campaign results or real-time engagement on mobile.
Upsell pressure: storage limits forcing upgrades for more images.
Occasional aggressive phone calls from Constant Contact.

Upgrade to see all 53 reviews

User Reviews

Recent rating average: 2.40

All time rating average: 4.80

Upgrade to see all 53 reviews

51% (27)

Date	Author	Comment
2026-06-09	Zh*****	One month number of contacts increased and we removed contacts to the lower level. they keep on charging at the higher tier
One month number of contacts increased and we removed contacts to the lower level. they keep on charging at the higher tier
2026-05-18	St*****	Constant contact is very easy to use.
Constant contact is very easy to use.
2026-05-13	De*****	Constant Contact uses every users address book contacts unbeknownst to most of them then resale services to them using each others contacts and if you want to use their app you HAVE to agree to their terms so you don’t have much choice !!!
Constant Contact uses every users address book contacts unbeknownst to most of them then resale services to them using each others contacts and if you want to use their app you HAVE to agree to their terms so you don’t have much choice !!!
2026-03-28	be*****	If you are going to make the mobile version of your website useless, at least make sure your app works. You can never send emails through it.
If you are going to make the mobile version of your website useless, at least make sure your app works. You can never send emails through it.
2026-02-25	Bi*****	i’m not one to go around writing reviews for apps, but I have just got to say Constant Contact does a great job for nysrpa.org Thank you! Carl G
i’m not one to go around writing reviews for apps, but I have just got to say Constant Contact does a great job for nysrpa.org Thank you! Carl G
2026-02-23	So*****	I have been using Constant Contact almost a year and a half as my communication tool for my business. I wanted to safeguard my client information and make sure it was excellent. That expectation has been met with new services being offered over time. I would like additional services and more support. I would like to see growth continue.
I have been using Constant Contact almost a year and a half as my communication tool for my business. I wanted to safeguard my client information and make sure it was excellent. That expectation has been met with new services being offered over time. I would like additional services and more support. I would like to see growth continue.
2026-02-12	Ju*****	Love CC on the desktop but it absolutely stinks on the mobile website and the app; not calibrated to the screen difference
Love CC on the desktop but it absolutely stinks on the mobile website and the app; not calibrated to the screen difference
2025-11-01	Ri*****	Cannot see any results to any campaigns making it useless.
Cannot see any results to any campaigns making it useless.
2025-10-07	nj*****	I was a customer for 8-10 years and the product is solid. Very easy to use with good deliver rates but when I stopped using it for a year and decided to cancel is when they lost my business forever. I would have went back to them if I decided to do email newsletters again but not with how the cancellation process goes. 1) in today’s day and age there is no reason why you can’t cancel online but you can’t with constant contact. You have to call the billing department and they ask you a dozen questions on why you’re leaving. I hadn’t used this in a year so why would I continue to pay?!? It felt like they were just about the money and they don’t care about the customer. 2) even after I finally got them to cancel my account they charged me again so I had to call back again. Parts of me thinks this is how they do business. Needless to say, I’ll use someone else the next time I decide to do email marketing.
I was a customer for 8-10 years and the product is solid. Very easy to use with good deliver rates but when I stopped using it for a year and decided to cancel is when they lost my business forever. I would have went back to them if I decided to do email newsletters again but not with how the cancellation process goes. 1) in today’s day and age there is no reason why you can’t cancel online but you can’t with constant contact. You have to call the billing department and they ask you a dozen questions on why you’re leaving. I hadn’t used this in a year so why would I continue to pay?!? It felt like they were just about the money and they don’t care about the customer. 2) even after I finally got them to cancel my account they charged me again so I had to call back again. Parts of me thinks this is how they do business. Needless to say, I’ll use someone else the next time I decide to do email marketing.
2025-10-02	Me*****	App is useless. Biggest concern is the new update to the actual web page. It’s made everything slow, half the time right clicking doesn’t work anymore. And everything is just more difficult to use. Creating a campaign used to be streamlined and easy now its massive pain. Finding contacts to change their tags is now also awful. Thinking about finding a new company.
App is useless. Biggest concern is the new update to the actual web page. It’s made everything slow, half the time right clicking doesn’t work anymore. And everything is just more difficult to use. Creating a campaign used to be streamlined and easy now its massive pain. Finding contacts to change their tags is now also awful. Thinking about finding a new company.