Reviews of Dropcountr

By: KUBRA Data Transfer

List of user reviews and ratings for Dropcountr

Total ratings

3.50 (Rating count: 89)

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Review summary

Dropcountr is valued for tracking usage, leak detection, and cost savings, plus flexible data views and helpful neighbor/goal benchmarking. However, multiple reviews cite data unreliability, app crashes, broken onboarding, and limited support access as recurring problems that hinder its usefulness.

Pros

Helps track water usage and detect leaks, often leading to savings on bills.
Offers hourly, daily, and monthly data views plus benchmarking against goals or neighbors for awareness.
Monthly usage comparison emails help motivate conservation and inform behavior changes.
Responsive customer support (e.g., Alison) and generally positive service experiences.
Easy setup and a user-friendly interface that some users compare favorably to their utility portals.

Cons

Data updates are inconsistent or missing, with usage not reported for days or weeks at a time.
The app can crash or fail to load (black screen) on certain devices, making it unusable for some users.
New user registration and onboarding can be broken or confusing, preventing account creation.
Support access can be difficult or unavailable at times, leaving users without help when issues arise.

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User Reviews

Recent rating average: 1.70

All time rating average: 3.50

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24% (12)

Date	Author	Comment
2024-02-22	De*****	I like this app a lot, when I have data. 70% of the time, my water usage is updated daily with a 48 hour delay - so today (Thurs.) I would see my usage from Monday. However, 30% of the time the data may not be reported for a week or more. It’s been 8 days! Where is my data? It’s so frustrating. I’m in the middle of fixing leaks and trying to change habits to use less water and I have no feedback. I cannot depend on this app to have consistent data, and without data it’s useless.
I like this app a lot, when I have data. 70% of the time, my water usage is updated daily with a 48 hour delay - so today (Thurs.) I would see my usage from Monday. However, 30% of the time the data may not be reported for a week or more. It’s been 8 days! Where is my data? It’s so frustrating. I’m in the middle of fixing leaks and trying to change habits to use less water and I have no feedback. I cannot depend on this app to have consistent data, and without data it’s useless.
2024-02-03	Du*****	Really? Can anybody make this app work? It’s been broken for ages now. What a joke.
Really? Can anybody make this app work? It’s been broken for ages now. What a joke.
2023-09-14	56*****	The current version doesn’t load on my iPhone 13 Pro Max. I get a back screen and then the app quits.
The current version doesn’t load on my iPhone 13 Pro Max. I get a back screen and then the app quits.
2023-05-01	Co*****	The last recorded date for usage is April 10, 2023. I have reloaded the app and still no new recordings. I try to go to ‘support’ and get a message that it can’t be accessed. My iPhone is up to date so that is not the problem. I am sure support could help if I could get to them. I like checking weekly usage to make sure we have no irrigation leaks. Any suggestions on how to get this app working?
The last recorded date for usage is April 10, 2023. I have reloaded the app and still no new recordings. I try to go to ‘support’ and get a message that it can’t be accessed. My iPhone is up to date so that is not the problem. I am sure support could help if I could get to them. I like checking weekly usage to make sure we have no irrigation leaks. Any suggestions on how to get this app working?
2023-01-25	JG*****	App no longer works. It was great when it did over a year ago, but now when I launch the app on my iPhone nothing loads. It’s just a black screen. Help!!!
App no longer works. It was great when it did over a year ago, but now when I launch the app on my iPhone nothing loads. It’s just a black screen. Help!!!
2023-01-11	st*****	The new user registration doesn’t work. It wants information that there isn’t a place to put it or is out of place. Example, it wants your email address, but the box to put it in is crammed between other text and not below where the other boxes are. Then, it wants your account number and address, but there is no box to put address. When you Verify account, it wants your name again. So basically, you can’t create a new account.
The new user registration doesn’t work. It wants information that there isn’t a place to put it or is out of place. Example, it wants your email address, but the box to put it in is crammed between other text and not below where the other boxes are. Then, it wants your account number and address, but there is no box to put address. When you Verify account, it wants your name again. So basically, you can’t create a new account.
2022-10-31	Ho*****	The most recent app does absolutely nothing. They probably discontinued it and couldn’t even bother to tell me.
The most recent app does absolutely nothing. They probably discontinued it and couldn’t even bother to tell me.
2022-05-05	al*****	Just received my first water bill for my water and have the app already downloaded I put in all of the information it asked for and it keeps telling me something went wrong I want to use it but if it’s giving me this much trouble I may just uninstall it
Just received my first water bill for my water and have the app already downloaded I put in all of the information it asked for and it keeps telling me something went wrong I want to use it but if it’s giving me this much trouble I may just uninstall it
2021-10-11	Gu*****	I’ve downloaded this app with no problem. I followed the steps to create an account. The first step asks for my zip code. I enter my zip code and I get the following message back: We don’t currently have a relationship with water utilities in your geographic area. Now that’s not true. I have neighbors and friends in my area/city that use this app.
I’ve downloaded this app with no problem. I followed the steps to create an account. The first step asks for my zip code. I enter my zip code and I get the following message back: We don’t currently have a relationship with water utilities in your geographic area. Now that’s not true. I have neighbors and friends in my area/city that use this app.
2021-06-19	Au*****	Extremely helpful!
Extremely helpful!