Reviews of Dropcountr

By: KUBRA Data Transfer

List of user reviews and ratings for Dropcountr

Total ratings

3.50 (Rating count: 89)

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Review summary

Dropcountr is valued for tracking usage, leak detection, and cost savings, plus flexible data views and helpful neighbor/goal benchmarking. However, multiple reviews cite data unreliability, app crashes, broken onboarding, and limited support access as recurring problems that hinder its usefulness.

Pros

Helps track water usage and detect leaks, often leading to savings on bills.
Offers hourly, daily, and monthly data views plus benchmarking against goals or neighbors for awareness.
Monthly usage comparison emails help motivate conservation and inform behavior changes.
Responsive customer support (e.g., Alison) and generally positive service experiences.
Easy setup and a user-friendly interface that some users compare favorably to their utility portals.

Cons

Data updates are inconsistent or missing, with usage not reported for days or weeks at a time.
The app can crash or fail to load (black screen) on certain devices, making it unusable for some users.
New user registration and onboarding can be broken or confusing, preventing account creation.
Support access can be difficult or unavailable at times, leaving users without help when issues arise.

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User Reviews

Recent rating average: 1.70

All time rating average: 3.50

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13% (12)

Date	Author	Comment
2024-02-22	De*****	I like this app a lot, when I have data. 70% of the time, my water usage is updated daily with a 48 hour delay - so today (Thurs.) I would see my usage from Monday. However, 30% of the time the data may not be reported for a week or more. It’s been 8 days! Where is my data? It’s so frustrating. I’m in the middle of fixing leaks and trying to change habits to use less water and I have no feedback. I cannot depend on this app to have consistent data, and without data it’s useless.
I like this app a lot, when I have data. 70% of the time, my water usage is updated daily with a 48 hour delay - so today (Thurs.) I would see my usage from Monday. However, 30% of the time the data may not be reported for a week or more. It’s been 8 days! Where is my data? It’s so frustrating. I’m in the middle of fixing leaks and trying to change habits to use less water and I have no feedback. I cannot depend on this app to have consistent data, and without data it’s useless.
2024-02-03	Du*****	Really? Can anybody make this app work? It’s been broken for ages now. What a joke.
Really? Can anybody make this app work? It’s been broken for ages now. What a joke.
2023-09-14	56*****	The current version doesn’t load on my iPhone 13 Pro Max. I get a back screen and then the app quits.
The current version doesn’t load on my iPhone 13 Pro Max. I get a back screen and then the app quits.