Reviews of WCCU eBanking

By: Westerly Community Credit Union App

List of user reviews and ratings for WCCU eBanking

Total ratings

4.90 (Rating count: 2,082)

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Review summary

Users praise WCCU eBanking for its intuitive design, ease of use, strong security, and good customer service. However, recurring issues include mobile check deposit failures, poor image capture for handwritten checks, and inconsistent biometric login, along with general reliability problems and login errors.

Pros

Intuitive and easy-to-use app interface.
Convenient for managing transfers and viewing transactions (easy inter-account transfers and monitoring withdrawals/payments).
Helpful, friendly customer service and staff.
Security features that reassure users.

Cons

Mobile check deposit can fail with 'try back later' messages.
Image capture for handwritten checks is problematic.
Biometric login (Touch/Face ID) often doesn't persist or works inconsistently.
Overall app reliability issues with frequent login errors.

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User Reviews

Recent rating average: 4.40

All time rating average: 4.90

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21% (4)

Date	Author	Comment
2026-06-01	Jo*****	We enjoy using this app
We enjoy using this app
2026-05-31	WC*****	The best ever.
The best ever.
2026-02-05	Mr*****	The WCCU banking app is very intuitive and easy to use. The security measures are very reassuring. Highly recommend.
The WCCU banking app is very intuitive and easy to use. The security measures are very reassuring. Highly recommend.
2023-09-18	Mr*****	I have been try to deposit a check on mobile and it keeps saying try back later.
I have been try to deposit a check on mobile and it keeps saying try back later.
2021-10-13	Be*****	This WCCU app is very user friendly and allows for banking at home.
This WCCU app is very user friendly and allows for banking at home.
2021-04-17	Tg*****	A lot of trouble capturing images if checks are handwritten. My other banks app takes them fine. .
A lot of trouble capturing images if checks are handwritten. My other banks app takes them fine. .
2020-11-10	so*****	It seems I have more than average problems with my banking. Nevertheless, the young women that have to deal with me are enjoyable just speaking with them. Patient is the word I would use. Belonging to the WCCU feels like family.
It seems I have more than average problems with my banking. Nevertheless, the young women that have to deal with me are enjoyable just speaking with them. Patient is the word I would use. Belonging to the WCCU feels like family.
2020-10-21	Do*****	I miss going into the lobby and saying hello to all the staff that makes you feel like family. However having this app will have to do. When the Pandemic is over I will be stopping by once again. . Thank you WCCU
I miss going into the lobby and saying hello to all the staff that makes you feel like family. However having this app will have to do. When the Pandemic is over I will be stopping by once again. . Thank you WCCU
2020-08-14	un*****	The Westerly CCU has been a marvelous place to do one’s banking. The attention to detail, sober decision making, outstanding customer service and a great benefit to the community. Keep up the good work.
The Westerly CCU has been a marvelous place to do one’s banking. The attention to detail, sober decision making, outstanding customer service and a great benefit to the community. Keep up the good work.
2020-06-27	Ro*****	Aal
Aal