Reviews of PSB&T

By: Prairie State Bank & Trust App

List of user reviews and ratings for PSB&T

Total ratings

3.10 (Rating count: 29)

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Review summary

Reviews are mixed: users like the app’s simplicity and essential banking features, with fast PIN login and easy bill/pay capabilities, but frequent authentication and loading/crash problems seriously hinder regular use.

Pros

Simple to use and provides essential mobile banking features (view accounts, transfer funds, pay bills, and manage loans)
PIN login is fast and convenient
Bill pay is easy to use
Generally workable after initial setup

Cons

Frequent login/authentication problems, including requiring text codes and occasional lockouts
Biometric login (fingerprint) is unreliable
App often fails to load or stays on a loading screen, sometimes crashing on startup
Security-question related lockouts or setup issues

User Reviews

Recent rating average: 3.00

All time rating average: 3.10

5 star

20% (2)

Date	Author	Comment
2025-05-12	Ro*****	This app fuuuuuckin suuuuuuuuuuuuuucks. Logninnissues, literally every single time. Now I’m locked out because I wasn’t able to provide answers to security questions that I never set answers to begin with. We will be changing banks soon but not soon enough. Jesus Christ.
This app fuuuuuckin suuuuuuuuuuuuuucks. Logninnissues, literally every single time. Now I’m locked out because I wasn’t able to provide answers to security questions that I never set answers to begin with. We will be changing banks soon but not soon enough. Jesus Christ.
2023-04-21	Re*****	I love this app! It is simple while still providing all that you need to bank from anywhere!
I love this app! It is simple while still providing all that you need to bank from anywhere!
2020-08-26	me*****	This app has been so convenient, but recently I can’t get it to load. I even deleted and downloaded it again. That didn’t work. I also shut my phone off and then back on and still nothing. Hopefully an update will fix it because I loved it before this happened.
This app has been so convenient, but recently I can’t get it to load. I even deleted and downloaded it again. That didn’t work. I also shut my phone off and then back on and still nothing. Hopefully an update will fix it because I loved it before this happened.
2020-08-04	Hu*****	App worked perfectly for a long time and for the last month or so- even with an update- I just get a loading ring that never goes anywhere. Doesn’t work at all anymore.
App worked perfectly for a long time and for the last month or so- even with an update- I just get a loading ring that never goes anywhere. Doesn’t work at all anymore.
2018-06-13	cy*****	The PIN login is much faster to log in. Also using the bill pay on the the app and is a breeze paying bills whenever I want.
The PIN login is much faster to log in. Also using the bill pay on the the app and is a breeze paying bills whenever I want.
2018-06-04	Le*****	Every time I try to log in it makes me submit a code via text. Very inconvenient
Every time I try to log in it makes me submit a code via text. Very inconvenient
2018-05-31	35*****	Said I had to down load new app. Came to App Store there is nothing to download what a disappointment
Said I had to down load new app. Came to App Store there is nothing to download what a disappointment
2018-04-16	Co*****	This app definitely simplifies banking from my phone. I can even make my loan payment by simply doing a fund transfer. My biggest complaint is that the fingerprint login only works about half of the time (and that might be a generous approximation). Everything will look like it’s working; it will ask for my fingerprint and look like it accepted it. Then it asks for it again and again. I know I can cancel this and manually enter my password but it is irritating.
This app definitely simplifies banking from my phone. I can even make my loan payment by simply doing a fund transfer. My biggest complaint is that the fingerprint login only works about half of the time (and that might be a generous approximation). Everything will look like it’s working; it will ask for my fingerprint and look like it accepted it. Then it asks for it again and again. I know I can cancel this and manually enter my password but it is irritating.
2015-08-12	Ja*****	I downloaded the application, when I opened it, it says an error has occurred, application will need to shut down. Can anyone give advice. As of now until it's fixed I give a 1-star rating. I got a new phone on an upgrade and this app works perfect now!!!!
I downloaded the application, when I opened it, it says an error has occurred, application will need to shut down. Can anyone give advice. As of now until it's fixed I give a 1-star rating. I got a new phone on an upgrade and this app works perfect now!!!!
2014-05-16	Zs*****	This app seems to work fine once you get it set up.
This app seems to work fine once you get it set up.