Potbelly Sandwich Works

Name: Potbelly Sandwich Works
Rating: 4.8 (164840 reviews)
Author: Potbelly Sandwich Works, LLC

By: Potbelly Sandwich Works, LLC App

Order ahead and earn rewards!

Overview

Version:

8.12.0

Last updated: 2026-09-21

Ranking

#2,403 ▲ 1

Overall

Features & Capabilities

Enjoy an all-new Potbelly app, rebuilt from the ground up to make your mobile ordering faster, easier, and more rewarding. Whether you're craving an oven-toasted sandwich, salad, or soup, we've got you covered—plus, sign up for Potbelly Perks to earn coins toward free food with every order.

Quick Browse, Simple Customization, Fast Checkout, and Easy Rewards help you order with confidence on the go. Choose delivery or in-store pickup, and even catering for groups.

User Growth & Download Statistics

App Shopping

By:

Potbelly Sandwich Works, LLC

Rating:

4.80

(164,840) 8 ratings

Version:

8.12.0 Last updated: 2026-09-21

Version code:

891622713

Creation date:

2014-03-13

Compatible devices:

Size:

130.30MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-25

Compare stats and ranking:

Ranking

# 2,403 ▲ 1

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Potbelly Sandwich Works, LLC

Apple Apps Store

https://apps.apple.com/us/app/potbelly-sandwich-works/id835528979

Website:

http://www.potbelly.com

User Reviews

The app is noted for easy menu navigation and checkout with promo codes, but reliability is the core issue across reviews. Frequent errors and endless loading prevent ordering, users report repeated sign-in/out problems and inability to redeem perks, payments often fail, and delivery/driver communication issues lead to missing items or refunds. Improvements needed in stability, loyalty rewards, payments, and fulfillment.

Pros

Easy to browse the menu and customize items (toppings) within the app.
Ability to apply promo codes at checkout.
Clear ordering flow and straightforward navigation when the app functions.

Cons

Frequent errors, endless loading screens, or general instability that prevent placing orders.
Repeated sign-in/sign-out issues and difficulties staying logged in or accessing perks.
Rewards/loyalty perks often not redeemable or not visible at checkout.
Payment failures (Apple Pay and credit/debit cards) during checkout.
Delivery-related problems, including missing items, refunds, and driver/fulfillment communication issues.

Recent reviews

As far as chain restaurant apps go, this app provides decent order functionality allowing you to customize sandwiches, etc. where it’s annoying AF is with the notifications. I don’t need a banner ad reminding me to go to Potbelly every time I’m in some proximity to a location. I can put up with some restaurant app notifications about new products and specials but this is excessive. I turned off all notifications. I don’t want to be riding the DC Metro and get a banner at every stop.

by Tr*****, 2026-09-10

Placed an online order through the app and selected ASAP for the pickup time. The app gave me an estimated pickup time of 12:39. I arrived at the drive-thru 10-15 minutes before this and they told me I was too early and instructed me o drive around and come back later. I asked if they would have made my order immediately if I had simply ordered through the drive-thru instead. They said yes and made me go around anyway. So apparently using the app’s ASAP ordering option means getting worse service than if I had just ordered through the drive thru when I arrived. Absolutely baffling way to punish customers for using your app. And just to be clear this was an order for one sandwich and a drink, it’s not like I was holding up the drive thru for a 30-person catering order.