Westlake MyAccount

Unlike most banking apps I can’t find a way to see previous payments or really much detail in general other than upcoming payment. I signed in on the day my first car payment was due to see that it said the next payment is scheduled for next month. Started an online chat on the website to verify they saw a payment for that day and was told the first payment has to be submitted manually. What?! Was I just going to be charged a late fee had I not checked? I went in to immediately make a one time payment online from the website on a computer (not in the app) and noticed there is a $5 fee for using a debit/credit card that I don’t believe had been disclosed in the app. Maybe it was there but I didn’t remember seeing it. I removed that and added my bank account info instead. I made the payment around noon eastern time on a Friday. I noticed the payment had not come out of my bank acct yet so I checked the app and could not see any acct activity. Once again I had to go sign back into the website from a computer where thankfully it did show the payment it had just not removed it from my account yet. Not sure if this is a garbage company or just a garbage app. I only used them because that’s what this specific dealership offered. I’ll likely very quickly refinance through a different bank and get away from Westlake. They should be embarrassed of this garbage they put on the App Store.

this app is criminal, these people should all be in jail. i go to edit/increase the autopayment and despite there clearly being a tab for payment amount, that feature apparently does not exist. i'm not allowed to increase the autopayment amount. i think, "whatever, they can't stop me from making one time payments". so after already filling out my card for the autopayments and storing it, it has me fill out all my information AGAIN for the one time payment. (they have my card stored, they just want to annoy me out of paying more than the minimum). whatever, i have my card memorized. i enter the info again and click save card for future purchases. i'm already mad at this point so i put $1000 (more than i was going to pay). error processing payment. no problem, i'll try again. wait, the card that i JUST SAVED is gone. i'm expected to enter my card info for the third time despite the fact that they for sure have my card saved perfectly fine and will be billing it monthly. i put $2000 this time because i'm even more mad. error processing again. at this point, i'm thinking maybe my bank is declining these charges. i have one more option which is to fill out my bank name, account and routing number, and pay directly. i figure if that doesn't work then it's probably my bank. well, it worked that time, so after deliberately setting up all their bs dead ends i could finally make a payment. straight to jail, all of them. disgusting, disrespectful, and scummy behavior. i'm not stupid, i know what you're trying to do. i hope on one grateful day, god sends you down a bureaucratic spiral of e forms as you beg to get into heaven, only to be helplessly met with error messages and outsourced customer service lines while hell's burning hold music crescendos.

They charge you a “processing fee” each time you pay your monthly car payment which is $5. That’s an extra $60 a year. Processing fee for what?? Bunch of thieves is what they are. Never financing a car through Westlake again and telling everyone I know to stay away from them.