Reviews of HopOn Rav-Pass הופאון רב-פס

By: HopOn Mobility LTD

List of user reviews and ratings for HopOn Rav-Pass הופאון רב-פס

Total ratings

4.60 (Rating count: 585)

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Review summary

Users largely praise HopOn Rav-Pass for ease of use, helpful Israeli transit planning, and a clean UI with reliable guidance. However, recurring issues include intrusive ads and requests for an ad-free paid option, payment onboarding difficulties (adding cards/US cards, loading problems), and verification problems (SMS codes). Occasional onboarding/reliability glitches and mixed customer support experiences also appear.

Pros

Easy to use and intuitive interface
Useful for paying and planning trips in Israel with accurate transit information
Clean, attractive UI with reliable guidance for walking and transit directions
Relatively non-intrusive ads compared to competitors (ads are present but not overwhelming)
Works across multiple transport modes (bus, light rail, rail) and is popular for Israeli travel

Cons

Ads are still intrusive and users want a paid option to remove them
Payment onboarding problems: difficulty adding credit cards (including US cards) and persistent loading issues
Verification issues: SMS verification codes often not received or fail to verify
Occasional reliability/onboarding glitches where the app doesn’t work initially or after installation
Some users report limited or unhelpful customer support

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User Reviews

Recent rating average: 3.90

All time rating average: 4.60

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4% (26)

Date	Author	Comment
2025-12-17	I *****	When I finish a train ride, the X mark, I need to press to close the window is tiny and in the corner, even though it’s the natural thing for me to do after swiping out of the train station. You should really make it bigger and prominent and not something small in the corner like the click, you need to close an ad!
When I finish a train ride, the X mark, I need to press to close the window is tiny and in the corner, even though it’s the natural thing for me to do after swiping out of the train station. You should really make it bigger and prominent and not something small in the corner like the click, you need to close an ad!
2025-11-19	Ro*****	Works great!
Works great!
2025-07-22	An*****	Thanks for providing an alternative. Happy to pay for tickets via your app and give you business without the screaming nonsense of ads interrupting my every tap like in Moovit.
Thanks for providing an alternative. Happy to pay for tickets via your app and give you business without the screaming nonsense of ads interrupting my every tap like in Moovit.