Reviews of The Farmers Bank

By: FIRST FARMERS BANCSHARES, INC. App

List of user reviews and ratings for The Farmers Bank

Total ratings

4.80 (Rating count: 973)

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Review summary

Users praise the Farmers Bank iOS app for convenience, speed, and features like mobile check deposits and accurate balances. However, multiple reviews cite stability issues—crashes and loading failures—often following software updates. Apple Pay support is a common requested feature, and some users report iPad compatibility gaps.

Pros

Convenience and time-saving mobile banking
Easy to use with quick navigation
Mobile check deposit is straightforward
Accurate balance information
Positive overall service and app experience

Cons

Frequent crashes and loading failures, especially after iOS updates
Lack of Apple Pay integration
iPad compatibility issues or lack of iPad app availability

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User Reviews

Recent rating average: 3.60

All time rating average: 4.80

Upgrade to see all 13 reviews

23% (3)

Date	Author	Comment
2024-11-23	BM*****	I LOVE The Farmers Bank and the people who work there! They have taken care of my family’s banking needs for nearly 25 years! Once the mobile app came online, I was ecstatic! I could handle my banking on my phone or iPad. I used the app constantly; checking when deposits were credited, when checks cleared, paying bills. It was amazing and changed my life…until recent updates. I have had issues and when I call for help, I get answers like: you need to update your phone, your phone is using a BETA operating system, you need to uninstall and reinstall the app (I have done so numerous times!). Using my iPhone, I can see my bill paying activity EXCEPT all dates are “(null)”…so I can’t tell when they are to process. Using my iPad, I can get into the app, see my account balance, but when I go to pay bills, I get the “circle of death,” the little circle that says “processing” and nothing ever loads. Eventually, I get a message that it has timed out. I can use my desktop computer and go online, but that negates the convenience of a mobile app. PLEASE fix the app!
I LOVE The Farmers Bank and the people who work there! They have taken care of my family’s banking needs for nearly 25 years! Once the mobile app came online, I was ecstatic! I could handle my banking on my phone or iPad. I used the app constantly; checking when deposits were credited, when checks cleared, paying bills. It was amazing and changed my life…until recent updates. I have had issues and when I call for help, I get answers like: you need to update your phone, your phone is using a BETA operating system, you need to uninstall and reinstall the app (I have done so numerous times!). Using my iPhone, I can see my bill paying activity EXCEPT all dates are “(null)”…so I can’t tell when they are to process. Using my iPad, I can get into the app, see my account balance, but when I go to pay bills, I get the “circle of death,” the little circle that says “processing” and nothing ever loads. Eventually, I get a message that it has timed out. I can use my desktop computer and go online, but that negates the convenience of a mobile app. PLEASE fix the app!
2024-02-26	JJ*****	I love being able to do banking on line because it saves so much time !
I love being able to do banking on line because it saves so much time !
2023-11-07	Co*****	I have never had a problem with the mobile banking app. It helps me know an accurate balance and if anything is wrong. I appreciate the Farmers Bank and its services.
I have never had a problem with the mobile banking app. It helps me know an accurate balance and if anything is wrong. I appreciate the Farmers Bank and its services.
2023-03-29	Mi*****	This App is a must for my account and I check it a few times daily. It currently won’t load and simply crashes after IOS was updated to 16.4 please fix this issue ASAP!
This App is a must for my account and I check it a few times daily. It currently won’t load and simply crashes after IOS was updated to 16.4 please fix this issue ASAP!
2023-03-28	Pi*****	After updating my phone today I am not able to get into the app it force closes as soon as I tap on it
After updating my phone today I am not able to get into the app it force closes as soon as I tap on it
2020-09-07	He*****	Great app, great service!
Great app, great service!
2019-08-22	Ma*****	I am a new bank customer and I am really enjoying the app. Even depositing a check using the app is extremely self explanatory.
I am a new bank customer and I am really enjoying the app. Even depositing a check using the app is extremely self explanatory.
2019-06-13	Pu*****	This app is quick and easy to use. Only downfall is to transfer money to another account of yours you have to enter your password every time.
This app is quick and easy to use. Only downfall is to transfer money to another account of yours you have to enter your password every time.
2018-03-26	al*****	Great app! Just wish The Farmers Bank would partner with Apple Pay!
Great app! Just wish The Farmers Bank would partner with Apple Pay!
2018-02-21	Th*****	You almost there! Just add Apple Pay!
You almost there! Just add Apple Pay!