Features & Capabilities

Contact centers are increasingly looking to implement a mobile workforce. They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be. Enter OpenScape Contact Center Remote Assistant. OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad. What you can do:

  • Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
  • Change your routing status (e.g. from unavailable to available)
  • View detailed contact information on incoming calls like source, target, queue, etc.
  • View the real-time status of your fellow agents
  • Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more

Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager

User Growth & Download Statistics

App
By:
Mitel Networks Corporation
Version:
2.2.10 Last updated: 2023-07-10
Version code:
858269912
Creation date:
2013-11-29
Compatible devices:
Size:
2.53MB
URLs:
Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-04
Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
Mitel Networks Corporation
Apple Apps Store
https://apps.apple.com/sk/app/oscc-remote-assistant/id765492747

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