Petcube

Installed the update and logged into my account. There’s a camera connected under my username but somehow it was connecting to someone else’s home camera. Huge screw up and privacy security concern.

Three major things to note as a non subscription customer: 1) This device is very finicky with wifi. If you are not in the same area, much less building, but are STILL connected to a stable wifi, you WILL have slow connection to the app and have high chances of getting error messages (THIS CAN STILL HAPPEN IF YOU ARE IN THE SAME AREA AS THE CAMERA). 2) Two people CANNOT open the camera at the same time. You WILL get an error message. 3) Before, you would automatically be able to tap on the live feed option upon app launch. NOW, you will land on a “Home” screen, which is JUST ADS. This is by far the worst change to this unstable app. Now the app takes much longer to launch, and once it does, you’re met with an ad before you can even access the live feed to see your pet. I hope enough people can complain so this ridiculous home screen and blatant attempt at getting more money from customers for a poor quality service (see other reviews from subscribed customers) can be removed. Customers just want to launch the app and immediately see their pet. It is an app to a live feed camera and should be usable as such. Disappointing product, unfortunate that when it works it’s fine, but more than half of the time something is wrong.

This app/device combination does not work on many modern Wi-Fi setups. The camera requires a 2.4 GHz network with specific router settings (like separate SSIDs), which many apartment internet systems (such as AT&T Fiber) do not allow you to control. In my case, the device connected once and worked briefly, then stopped and would not reconnect. The app consistently fails at the final setup stage with a network error, even when using the correct Wi-Fi credentials. Support confirmed this is a known limitation and not something a replacement would fix. If you live in an apartment or use provider-managed Wi-Fi, be aware this may not work at all.