HotSOS Mobile

Name: HotSOS Mobile
Rating: 2.6 (62 reviews)
Author: MTech

By: MTech

Productivity

Features & Capabilities

HotSOS Mobile extends Amadeus' award-winning desktop Hotel Service Optimization to mobile devices, empowering hotel staff to deliver guests the best stay from anywhere. The app provides role-based access, real-time notifications for awaiting service orders, and tools to view details, manage pending work, generate service orders, and perform inspections of guest rooms and public spaces. Department heads and managers can monitor operations on the go, coordinating teams and improving service quality. For inquiries, contact hospitality.support@amadeus.com.

HotSOS Mobile complements the desktop system, ensuring staff stay productive while moving around the property.

User Growth & Download Statistics

App Task Management Communication

By:

MTech

Rating:

2.60

(62)

Version:

1.16.4 Last updated: 2024-10-29

Version code:

866442370

Creation date:

2013-09-26

Compatible devices:

Size:

6.84MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-06

Compare stats and ranking:

Ranking

# 224,075 ▼ 562

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

MTech

Apple Apps Store

https://apps.apple.com/us/app/hotsos-mobile/id704551252

Website:

https://www.amadeus-hospitality.com/support/amadeus-hospitality-operations-support/

User Reviews

Users rely on HotSOS Mobile for daily work, and many see its potential to boost efficiency. However, the app repeatedly logs users out, crashes often, and forces a painful login process with 2FA and long credentials. These stability and authentication issues severely impact productivity. When it does run smoothly, it can handle core tasks efficiently, but reliability must be improved for a consistent mobile experience.

Pros

Essential daily-use tool relied on by staff
Has potential to boost efficiency and productivity
When it functions, it can perform core tasks for on-the-go workflows

Cons

Frequent session timeouts/logouts that disrupt work
Frequent crashes and instability causing interruptions
Cumbersome login flow with long PIN/password and 2FA, including issues with 2FA code entry and no biometric option

Recent reviews

Please make app apple friendly. I doesn’t fit on my iphone screen i cant see or zoom in or out of screen.

by An*****, 2026-01-29

Logs me out EVERY 18 minutes even if I open the app to keep my session active. Also has a more convoluted login process than ever. No biometric option, so every time you input pin, then select field to bring up password manager, it offers Authenticator as an option but if you click that it says it’s no longer supported, use iOS password manager, type “ho” to select, then it offers email or sms 2fa, select text but then quickly tap some part of the screen outside of the field for inputting 2fa code or it won’t show in the “select from messages” auto feature, and then still have to resend code 20% of the time. Can’t even copy and paste the code from messages if it doesn’t properly show because they include a long disclaimer before the code and iOS doesn’t allow selecting part of a text message only the whole thing. The whole process takes 30-45 seconds. Add that up over a day, week, year and you have a ton of lost productivity taken up by an inexcusably clumsy interface.