HotSOS Mobile

Name: HotSOS Mobile
Rating: 2.6 (64 reviews)
Author: MTech

By: MTech App

Productivity

Overview

Version:

1.16.4

Last updated: 2024-10-29

Ranking

#226,024 ▼ 1,003

Overall

Features & Capabilities

HotSOS Mobile extends Amadeus' award-winning desktop Hotel Service Optimization to mobile devices, empowering hotel staff to deliver guests the best stay from anywhere. The app provides role-based access, real-time notifications for awaiting service orders, and tools to view details, manage pending work, generate service orders, and perform inspections of guest rooms and public spaces. Department heads and managers can monitor operations on the go, coordinating teams and improving service quality. For inquiries, contact hospitality.support@amadeus.com.

HotSOS Mobile complements the desktop system, ensuring staff stay productive while moving around the property.

User Growth & Download Statistics

App Task Management Communication

By:

MTech

Rating:

2.60

(64)

Version:

1.16.4 Last updated: 2024-10-29

Version code:

866442370

Creation date:

2013-09-26

Compatible devices:

Size:

6.84MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-07-22

Compare stats and ranking:

Ranking

# 226,024 ▼ 1,003

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

MTech

Apple Apps Store

https://apps.apple.com/us/app/hotsos-mobile/id704551252

Website:

https://www.amadeus-hospitality.com/support/amadeus-hospitality-operations-support/

User Reviews

Users rely on HotSOS Mobile for daily work, and many see its potential to boost efficiency. However, the app repeatedly logs users out, crashes often, and forces a painful login process with 2FA and long credentials. These stability and authentication issues severely impact productivity. When it does run smoothly, it can handle core tasks efficiently, but reliability must be improved for a consistent mobile experience.

Pros

Essential daily-use tool relied on by staff
Has potential to boost efficiency and productivity
When it functions, it can perform core tasks for on-the-go workflows

Cons

Frequent session timeouts/logouts that disrupt work
Frequent crashes and instability causing interruptions
Cumbersome login flow with long PIN/password and 2FA, including issues with 2FA code entry and no biometric option

Recent reviews

The only useful aspect of the software is issuing rooms to room attendants. Beyond that, the software is garbage. The reports are clunky and very nearly unusable, the filters on the app are horrible, there’s no option to change room statuses, there’s no house statistics data/reports in a centralized location on the app or browser application and it’s very clear that the software was developed by people who have never worked in a hotel. The onboarding of Amadeus/hotsos was a colossal disaster and this whole system reminds me of 1997 hotmail.