Reviews of Kisi

By: KISI Incorporated App

List of user reviews and ratings for Kisi

Total ratings

4.80 (Rating count: 22,548)

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Review summary

Users value Kisi for convenient, keyless access via mobile devices and after-hours features, but reliability is the core issue. Repeated reports of doors not unlocking, flaky presence detection, and NFC/Wallet quirks contrast with occasional praise for flexibility and accessibility. Privacy worries about always-on location, plus perceived price hikes, further color sentiment. Overall, strong potential is hampered by stability and cost concerns.

Pros

Convenient access to doors and gym without physical keys.
Works with iPhone and Apple Watch for entry.
Includes after-hours access option and generally easy to use when functioning.
Accessibility benefits for some users (handicapped/disabled) in certain setups.

Cons

Unreliable door unlocking and presence detection; often requires manual app actions or fails to unlock.
Privacy concerns due to mandatory always-on location permissions and related prompts.
NFC/Apple Wallet friction; device sometimes opens Wallet or fails to trigger unlock.
Pricing and subscription changes perceived as price gouging or abrupt increases.
Hardware/implementation issues and inconsistent performance across door readers and devices.

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User Reviews

Recent rating average: 2.70

All time rating average: 4.80

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48% (30)

Date	Author	Comment
2026-07-08	Mp*****	The verification email was not sent during signup and the resend button doesn’t work. Couldn’t sign up and use the key.
The verification email was not sent during signup and the resend button doesn’t work. Couldn’t sign up and use the key.
2026-07-06	so*****	I’m a member of my CF and I only go to open gym due to my schedule. We can use Kisi to let us inside. Kisi is very glitchy and not reliable. I have been notified by the app countless times now to contact my Coach due to it logging me out (I didn’t do it) from the app. It worked like wonders at first now it’s just so annoying. My CF had no control over this app. This app needs an update
I’m a member of my CF and I only go to open gym due to my schedule. We can use Kisi to let us inside. Kisi is very glitchy and not reliable. I have been notified by the app countless times now to contact my Coach due to it logging me out (I didn’t do it) from the app. It worked like wonders at first now it’s just so annoying. My CF had no control over this app. This app needs an update
2026-06-25	Ka*****	Easy in access and not a whole lot of people here around noon which is great 1,000/10
Easy in access and not a whole lot of people here around noon which is great 1,000/10
2026-06-24	Be*****	Simple app, but laggy when using your home with their scanners and shortcuts integration is totally broken.
Simple app, but laggy when using your home with their scanners and shortcuts integration is totally broken.
2026-06-19	gr*****	Works great!
Works great!
2026-06-10	ye*****	Impressively bad app
Impressively bad app
2026-05-27	Be*****	Kisi wants to protect. Like the system leans toward security. But the malfunction of the hardware and software. Literally everyday something is wrong with Kisi. Kisi is my Dinkleburg. ✊🏾✊🏾✊🏾Hate it because it’s always a problem. But man, if it worked it would be awesome.
Kisi wants to protect. Like the system leans toward security. But the malfunction of the hardware and software. Literally everyday something is wrong with Kisi. Kisi is my Dinkleburg. ✊🏾✊🏾✊🏾Hate it because it’s always a problem. But man, if it worked it would be awesome.
2026-05-22	be*****	Sometimes the app keeps you from being able to exit the establishment because it can’t register the location of your phone close enough to the outside lock. When entering, your phone needs to be held tight up against the device on the door for it to grant you access. Additionally, every single time I use it to unlock the door it triggers my apple wallet, as if I’m trying to pay for something. I don’t know why it does this and I really don’t trust this glitch, it feels fishy.
Sometimes the app keeps you from being able to exit the establishment because it can’t register the location of your phone close enough to the outside lock. When entering, your phone needs to be held tight up against the device on the door for it to grant you access. Additionally, every single time I use it to unlock the door it triggers my apple wallet, as if I’m trying to pay for something. I don’t know why it does this and I really don’t trust this glitch, it feels fishy.
2026-05-20	jo*****	Works great
Works great
2026-05-13	ra*****	This app works 9/10 times, which might not seem bad until you realize that means you can’t open a door you need to use ~10% of the time. Meanwhile every key fob I’ve ever used has worked 100% of the time I’m sure it’s not all Kisi’s fault. Bluetooth is so finicky as a technology no matter the device or software trying to use it. That doesn’t change the fact that it’s a terrible idea to use it as the only way to access your building
This app works 9/10 times, which might not seem bad until you realize that means you can’t open a door you need to use ~10% of the time. Meanwhile every key fob I’ve ever used has worked 100% of the time I’m sure it’s not all Kisi’s fault. Bluetooth is so finicky as a technology no matter the device or software trying to use it. That doesn’t change the fact that it’s a terrible idea to use it as the only way to access your building