Pingmate

Run all your customer conversations from one shared team inbox. Reply, broadcast, assign, and track messages together, with instant notifications.

Pingmate is a shared team inbox for businesses that message customers at scale. Bring every conversation, broadcast, and support request into one place your whole team can work from together.

WHY PINGMATE

• One shared inbox: your team sees and replies to customer messages in real time, so nothing slips through.
• Faster replies: quick replies, media, and message templates help you respond in seconds.
• Work as a team: assign chats, track tickets, and manage who can do what with roles and permissions.
• Reach the right people: build customer segments and send targeted broadcasts.
• Never miss a message: instant push notifications bring you back to the conversation that needs you.

FEATURES

• Team Inbox - View and reply to incoming customer chats in real time. Send text, images, documents, and more.
• Broadcasts - Send template messages to customer segments and track delivery.
• Segments - Group customers and target the right audience for every campaign.
• Tickets - Assign and track customer conversations across your team.
• Agents and Roles - Invite teammates and control access with permissions.
• Quick Replies and Templates - Reuse your best answers and approved templates.
• Push Notifications - Get notified the moment a new customer message arrives, and jump straight into the chat.
• Wallet - Top up and manage your messaging balance in-app.

BUILT FOR TEAMS Whether you are a small business or a growing support team, Pingmate keeps everyone on the same page. Real-time sync means your whole team always sees the latest messages, assignments, and customer details.

GETTING STARTED Sign in with your Pingmate account and connect your business messaging number to start receiving and replying to customer conversations. Need an account? Reach out and we will help you get set up.

We are always improving Pingmate. Have feedback or a feature request? Contact us any time from inside the app.