DealerChat - by DealerAssist

Chat Directly With Buyers On Your Vehicle Detail Page

DealerChat is a live-chat plugin designed for dealership websites to convert online vehicle shoppers into active leads by connecting them directly with internal sales staff in real time.

Core Product Features

Direct Sales Staff Chat: Routes shoppers directly to internal dealership reps rather than external call center agents, maintaining buyer-rep relationships for returning visitors.

Proactive Visitor Tracking: Enables reps to see active shoppers on specific Vehicle Detail Pages (VDPs) and initiate conversations before the shopper reaches out.

Auto-Attached Vehicle Context: Automatically attaches the vehicle’s VIN, trim, price, mileage, and browsing history to the chat window so reps don't have to request details manually.

Shared Team Queue & Instant Alerts: Sends real-time push notifications to reps' mobile devices; all chats land in a shared queue where the first rep to claim the lead owns the conversation.

Role & Staff Management: Supports Admin and Agent roles, allowing managers to monitor team availability, active chat counts, and send new team invitations.