Kose Merchant

Kose Merchant is the business companion for Kose Eats, Kose Shop, Kose Rx and Kose Pro in Zimbabwe. It gives owners and authorised staff one clear place to manage approved businesses, orders and day-to-day operations.

RUN YOUR BUSINESS • See the active business, your role and storefront status at a glance • Switch between approved businesses without losing context • Set a restaurant or shop to Open, Busy or Closed • Use layouts designed for both phones and counter tablets

HANDLE ORDERS • Receive clear new-order alerts • Review items and fulfilment details before accepting • Accept, prepare and mark orders ready • Reject safely with a required customer-visible reason • Follow each hand-off from merchant to Kose courier to completion

CATALOGUE AND AVAILABILITY • Maintain restaurant menus and shop product catalogues • Update photos, prices, categories and item availability • Keep customers informed when products are out of stock

TEAM AND ACCESS • Work with named Owner, Operator, Manager and Finance roles • Give staff access appropriate to their responsibilities • Keep the business owner and account details visible in My Account

EARNINGS AND RECORDS • View earnings summaries and transaction context • Access payouts, invoices and receipts from the business workspace

START THE RIGHT BUSINESS Apply for a Restaurant on Kose Eats, a Shop on Kose Shop, a Pharmacy on Kose Rx, or a Kose Pro services profile. Pharmacy and Kose Pro applications require Kose approval before orders or jobs become available.

Kose Merchant works alongside the Kose customer and driver apps to power local commerce and delivery. Need help? Contact support@kose.africa.