ResolveGrid

ResolveGrid helps field service teams resolve complex technical issues faster with AI-guided troubleshooting, visual knowledge, and live expert support.

Built for technicians, support teams, and service organizations, ResolveGrid gives users step-by-step guidance in the field so they can diagnose problems, follow approved procedures, and complete work with confidence.

ResolveGrid combines AI assistance, visual workflows, and remote expert collaboration in one mobile experience. Technicians can access guided instructions, capture visual context, and escalate to a live expert when additional help is needed.

With ResolveGrid, field teams can:

• Get AI-guided troubleshooting for complex service issues • Follow step-by-step procedures from approved knowledge • Use visual context to identify equipment, issues, and next steps • Connect with remote experts for live support • Capture photos, notes, and session details • Support faster resolution and more consistent service delivery • Help newer technicians perform with expert-level guidance

ResolveGrid is designed for enterprise field service, technical support, operations, and service delivery teams working across equipment, infrastructure, facilities, and connected devices.

Whether your team supports customers in the field, manages complex service operations, or needs to scale expert knowledge across a distributed workforce, ResolveGrid helps technicians move from problem to resolution faster.

Note: ResolveGrid requires an active account provided by your organization.