DeepCall Agent

Empower agents with DeepCall’s enterprise-grade cloud telephony app.

DeepCall Agent is an app that transforms an agent’s phone into a complete cloud telephony experience. By bringing the full power of our desktop suite to mobile, we ensure your agents stay connected, productive, and fully equipped, no matter where they are. Now, streamline the workflow of your agents, boost their productivity, and let them connect with callers at anytime, on the move.

Core Features

Agent Performance Analytics: Turn every data point into meaningful insights to understand your strengths and optimize your workflow.

Live Call Control: Seamlessly transfer calls, take real-time notes, and merge sessions to ensure first-call resolution.

Control Call Dispositions: Add, edit, or remove dispositions while on the call or after the call effortlessly.

Contact’s Details: Enrich your contacts with information like notes, logs, personal data, and more.

Manage Call Logs: One screen where you can review, filter, or search every call and its details in a centralized way.

Agent Break Management: Let agents manage their breaks to let them stay refreshed and deliver a pleasant experience to customers.

Smart Queue Management: Intelligent call routing ensured that no customer was left unattended, creating a higher satisfaction score.

Why DeepCall Agent? We are a perfect blend of power and portability. It is not just a call app; it is a complete cloud telephony in your agent’s hand.