DuokeAI

Detailed Description

Duoke AI is an AI-powered customer service system by Dianxiaomi, built for e-commerce sellers worldwide. Powered by a proprietary Multi-Agent architecture and Skill Engine, Duoke AI autonomously learns business knowledge and handles customer inquiries, order follow-ups, and after-sales service — providing always-on intelligent support around the clock. It supports unified message management across multiple leading e-commerce marketplaces and social commerce channels, with smart order tracking, multilingual translation, and data analytics to help sellers boost service efficiency and customer satisfaction. With Duoke AI, you can:

• 24/7 AI Customer Service Automatically handles pre-sale inquiries, order lookups, logistics tracking, and after-sales requests, keeping your support online around the clock.

• Multi-Agent Architecture An agent-based collaboration framework enables intelligent decision-making and task execution across complex service scenarios.

•Skill Engine Continuously captures business knowledge and best practices, allowing AI service capabilities to evolve and improve over time.

•Data Analytics & Service Insights AI-driven analysis of refunds, negative reviews, and service data to inform smarter customer service and business decisions.

•Multi-Platform Message Aggregation Centrally manages customer messages across multiple e-commerce and social platforms, improving team collaboration and response efficiency.

•130+ Language Real-Time Translation Supports instant two-way translation across 130+ languages, helping sellers serve global customers with ease.

•Smart Order Follow-Up & Marketing Automatically executes payment reminders, order nudges, and follow-up actions to increase conversion rates and drive repeat purchases.