NGI Connect

NGI Connect is a secure customer support application that helps you communicate with our service team directly from your mobile device.

You can start a support conversation, share your contact details, send messages, upload documents, and track your conversation history in one place.

The app is designed for customers, pharmacies, hospitals, and business users who need a simple and reliable way to contact support and follow up on service requests.

Key Features

Start a support conversation Enter your name, email, mobile number, and customer type to begin a conversation with our support team.

View previous conversations Access your earlier support conversations using your registered contact details.

Send and receive messages Continue communication with support agents through a simple and secure messaging interface.

Share documents and images Upload supporting documents, images, or files related to your service request.

Track conversation status View whether your request is open, pending, or closed.

Receive notifications Get notified when there is a new response or update from the support team.

Built for customers and business users Supports individual customers, pharmacies, hospitals, and other business users.

Why Use NGI Connect?

NGI Connect provides a controlled, secure, and convenient way to communicate with our support team. Your conversations are organized by request, making it easier to track updates and continue follow-ups without losing context.

Whether you are raising a new inquiry, submitting documents, or checking on an existing request, NGI Connect helps keep your communication clear and accessible.

Privacy and Security

Your information is used to identify your conversations and provide support. The app is built to support secure communication and controlled access to your service history.