WapTrack

WapTrack is the multi-channel AI platform for any service business: from solo professionals to enterprises with hundreds of agents. Centralize WhatsApp Business, Telegram, TikTok, embeddable web forms and your own APIs into a single inbox, with a 24/7 AI agent, appointment booking, Stripe payments and CRM. Replaces three or four tools with one.

KEY FEATURES

• True multi-channel: WhatsApp Business, Telegram, TikTok Messages, embeddable web forms and your own API to connect any system. A single conversation crosses channels without losing context.

• Multi-agent shared inbox: share channels across your team, assign conversations, transfer across queues, write internal notes with @mentions and mute noise. Granular roles and permissions for large teams.

• Conversational AI agent: configure an assistant with a custom persona for your industry. Answers questions, books appointments, reschedules, cancels and looks up services. Ready-made templates for multiple verticals.

• Visual flows with interactive menus: build welcome menus with native buttons and route each option to a different branch (AI, human, static info). Conditional logic, variables and incoming webhooks.

• Built-in agenda: day and week views, check-in/check-out, automatic reminders and CSAT on close.

• Stripe payments: collect from the chat or from the appointment by generating a payment link. Track status, refunds and subscriptions.

• CRM with smart search: contacts, deals, pipelines, labels, segmentation, accent-aware search and custom fields.

• AI insights: auto-summary, sentiment analysis, reply suggestions and AI Compose to rewrite, shorten, adjust tone or translate your drafts.

• Personal reminders and scheduled messages: pings you when a customer hasn't replied, schedules sends outside business hours.

• Export to PDF and share via AirDrop, Mail, Files or any system app.

• Push notifications for new messages, mentions, assignments and reminders.

• For enterprises: configurable SLAs, real-time supervision with KPIs, documented REST API, integrations with Google Calendar, e-commerce (WooCommerce, Shopify) and dedicated support center.

WHO IS IT FOR?

Any service business that converses with customers and needs to organize those conversations, book appointments or collect payments. From a solo professional to enterprises with thousands of daily conversations.

SUPPORT

• Help: https://waptrack.app • Privacy: https://waptrack.app/privacy • Terms: https://waptrack.app/terms