FatekApp

FATEK Smart Support! Tap machine NFC to access tech animations, guides & PDF manuals. Send feedback to get tailored solutions directly from our factory team.

【FATEK Smart Tech Support App】 Developed by Factory Automation Technology Co., Ltd. (a subsidiary of FEMCO Group), this app is an exclusive mobile technical support platform designed specifically for our machine tool customers. Whether you operate FATEK lathes, horizontal boring and milling machines, or machining centers, this app provides you with the most immediate and authoritative factory technical support. We break the limits of traditional bulky paper manuals by fully digitizing maintenance and troubleshooting knowledge. When encountering technical issues on-site, simply tap your phone against the machine's NFC tag to securely and quickly log into the dedicated service page, making problem-solving easier than ever. 【Core Features】 • Exclusive NFC Quick Login Say goodbye to tedious account and password entries! Scan the exclusive NFC tag on the machine to instantly identify your machine model and history, routing you directly to its dedicated support page. • Multimedia Technical Database Built-in with rich technical animation videos, detailed visual guides, and PDF operation manuals. We visualize complex maintenance steps, making it clear at a glance for on-site operators. • Instant Feedback & Precise Solutions Can't find the information you need? Use the built-in "Feedback" feature to contact the factory directly. Upon receiving your query, the FATEK technical team will rapidly assess and create a customized technical solution (animation, visual guide, or document), then upload and push it to your app, helping you troubleshoot quickly. • Continuously Updated Pocket Assistant As machine models and user feedback increase, the technical database within the app will continuously expand, becoming the most reliable pocket consultant for engineers. FATEK is committed to providing outstanding intelligent services. Through this app, we aim to help customers significantly reduce machine downtime, improve production efficiency, and keep your processing equipment in optimal condition at all times!