GEP Misafir

Elevate your hotel stay with GEP Misafir. Order room service, submit requests in your native language, and explore AI city guides directly from your phone.

Welcome to the Guest Experience Platform (GEP), your ultimate digital concierge for a seamless, premium hotel stay.

Designed to elevate your experience to a luxury standard , the GEP Guest App allows you to instantly connect with hotel staff, order services, and explore your destination without ever having to pick up a room phone.

HOW IT WORKS:

Scan a QR code to download the app. There is no tedious registration required. Simply enter the secure 6-digit access token provided by the front desk at check-in to securely link to your specific room.

KEY FEATURES:

• Native Language Requests: Submit requests or food and beverage orders in Turkish or one of 12 major foreign languages. Real-time AI instantly translates your submissions into the staff's language, ensuring accurate service delivery and eliminating language barriers.
• In-Room Dining: Browse beautiful digital menus to order room service, complete with detailed ingredient lists, allergy warnings, and dietary tags.
• Real-Time Facility Reservations: Instantly book spa treatments, restaurant tables, and other hotel amenities. Lock in your preferred time with guaranteed live availability, seamlessly coordinate alternative slots directly with staff, and manage your complete itinerary from your device.
• Instant Service Requests: Need extra towels, a specific room cleaning type, or maintenance? Submit your requests with a single tap and track their status in real-time.
• AI City Guide & Map: Access an interactive map plotting historical landmarks and hidden gems in Istanbul. Speak to the AI Tour Guide using Speech-to-Text for hands-free queries, and listen to historical facts read aloud via Text-to-Speech.
• Live Feedback (Pulse Check): Share your experience by rating your stay from 1 to 5 stars directly on the dashboard. This allows staff to instantly intercept and resolve any issues before you even check out.

ENTERPRISE-GRADE PRIVACY:

Your privacy is our priority. Your 6-digit code securely embeds your scheduled checkout date and time. At the exact moment of checkout, the app automatically signs you out and revokes access to protect your privacy and reset the system.

Download the GEP Guest App and experience the future of hospitality today.