Latch

Latch is the all-in-one app for everyone who lives or works in a strata-managed building - residents, managers, concierges, and on-site staff. One login, one home screen, every task you used to chase across email, phone calls, and printed notices.

FOR RESIDENTS

• Book the gym, party room, guest suite, or service elevator in seconds.
• See real-time package alerts the moment your delivery is logged at the front desk.
• Submit service requests with photos. Track status from "received" to "fixed".
• Read every building notice in one feed. No more missed AGM agendas.
• Register a guest, request a parking pass, or update your contact info from your phone.
• Pay strata fees, amenity bookings, and move-in deposits in-app.

FOR MANAGERS

• Dashboard with live KPIs across your full portfolio: open work orders, pending requests, packages awaiting pickup, today's access events, and revenue.
• Filter by building or by date range. Click any KPI to drill into the underlying records.
• Send broadcast notices targeted at a single building or a whole portfolio.
• Approve service requests and dispatch them to internal staff or external providers.
• Run inspections with structured forms and photo evidence.
• Manage your team: invite concierges and employees, set custom roles, and control which buildings each member can access.

FOR CONCIERGES AND STAFF

• Log packages with a single barcode scan and notify the resident automatically.
• Issue parking infractions and access-control passes from the front desk.
• Triage service requests: answer it, raise a work order, or route to the marketplace.
• Use the on-site SOPs library to handle anything from a leaky pipe at 2am to a difficult tenant complaint.

BUILT-IN AI ASSISTANT Ask Lia - the Latch building assistant - anything about your property. "How many packages are waiting pickup?" "List parking infractions issued this week." "Open service requests in 4th & MacDonald." Lia answers in seconds with actionable lists and CSV export.

PRIVACY AND SECURITY

• Single sign-on for managers across multiple buildings.
• Role-based access. Residents only see their own building, staff only see what they need.
• Data is hosted in Canada. Latch never sells or shares user data.
• Push notifications are opt-in.

REQUIREMENTS A Latch account is required. Accounts are created by the property manager. If your building uses Latch and you have not yet been invited, ask your strata council or property manager.