Nexlink by Nexspace

Manage maintenance tickets, clock in with GPS, and stay ahead of SLA breaches — Nexlink keeps your field team and helpdesk in sync, in real time.

Nexlink is the mobile companion for facility operations and helpdesk teams, built to keep support and maintenance tickets moving from raised to resolved.

FOR FIELD STAFF • View tickets assigned to you across Active, Partially Closed, Disputed, and Closed lists • Acknowledge new tickets and track full ticket history, location, and category details • Clock in and out with GPS-verified attendance tied to your assigned facility • Start work with before-photos and notes, then submit resolution proof with after-photos • Get real-time push notifications for new tickets and SLA breach alerts

FOR HELPDESK MANAGERS & DISPATCHERS • See all tickets across your organization, including Open and Priority queues • Assign and reassign tickets to field staff • Reopen or permanently close tickets • Monitor SLA compliance with live breach indicators

KEY FEATURES • Secure sign-in per organization domain, with username/password or OTP • Global search across ticket number, title, description, facility, and location • Photo evidence capture for before/after work verification • Auto-refreshing lists and infinite scroll • Time-ago badges to spot aging tickets at a glance

Nexlink helps facility teams close tickets faster, prove work was done, and never miss an SLA.