WeaveIn

Member outreach, case management, and messaging for community care teams.

WeaveIn — care coordination, in the field. WeaveIn is the mobile companion to the Trust Marketplace, the operating system for community care. This app is built for the people and trusted messengers who connect with members and hard-to-reach populations — care navigators, case managers, ECM coordinators, community health workers, promotoras, and providers who manage members, coordinate cases, and engage hard-to-reach populations from wherever the work happens. Whether you work solo in the field or as part of a community-based organization, Community Care Hub, FQHC, health system, or managed care plan, WeaveIn powers your day-to-day. WHAT YOU CAN DO MEMBER MANAGEMENT Search and open any member in your caseload View demographics, language preference, eligibility, and MCO delegation Update SDOH screenings, custom fields, and care levels with full audit history See risk signals and Care Coordination Level (CCL) at a glance Reassign caseloads in bulk (for managers and supervisors) CASE MANAGEMENT "My Day" — a single screen for today's tasks, calendar, and conversations Individualized care plans with multi-provider coordination Milestone and outcome tracking from referral to resolution Closed-loop referral tracking across the CBO and provider network Automated workflow triggers when a member's status or field changes Real-time provider capacity and program eligibility COMMUNICATIONS Two-way messaging with members in 110+ languages Omnichannel — SMS, voice, and WhatsApp from a single thread Culturally appropriate outreach in the member's preferred channel and language Automated follow-up sequences for re-engagement and at-risk workflows Activity timeline so the next person on the case knows exactly where things stand BUILT FOR COMMUNITY CARE WeaveIn is purpose-built for the realities of community-based care — Enhanced Care Management (ECM), Community Supports, Housing Navigation, CalAIM ILOS, 1115 / HRSN, ACO REACH, and D-SNP. If you or your team coordinates social care for Medicaid, dual-eligible, or underserved populations, WeaveIn was designed for you. WHY PEOPLE USE IT Saves frontline workers hours every week on documentation and follow-up 25–30% capacity increase without adding headcount 481K+ care navigations powered to date 259% validated ROI across deployments 1.7M+ verified providers reachable across 8 categories of care Sign up and start working with members the same day CLOSED-LOOP BY DESIGN Every action in WeaveIn feeds the same loop: Detect → Engage → Deliver → Track. Risk signals surface in your queue, you reach the member through their preferred channel, you bundle the right services from the network, and you track outcomes back to the source. The reporting that used to take hours becomes a byproduct of the work. COMPLIANCE AND TRUST HIPAA, TCPA, and CCPA compliant SOC 2 Type II — in process Encryption at rest and in transit Role-based access for coordinators, supervisors, and admins Immutable audit trail on every member field change ABOUT WEAVEIN WeaveIn is the operating system for community care — used by frontline workers and the organizations that support them. AI-native matching, omnichannel engagement, and a 1.7M-provider network turn fragmented social care into a coordinated, measurable, and human experience for the people doing the work. Learn more at weavein.ai or trust.care Support: support@weavein.ai +1 800.823.1470