Sulam

Property maintenance platform for tenants, managers, and technicians to manage service requests, track jobs, receive updates, and complete work efficiently.

Red Ladder Operations is an all-in-one property maintenance and operations management platform designed to connect property managers, maintenance teams, contractors, tenants, building owners, and customers through a single mobile application. The app streamlines the complete maintenance lifecycle—from service request submission and job assignment to task completion, invoicing, and reporting—all in real time. The platform enables tenants and customers to submit maintenance requests with photos, track job progress, receive real-time notifications, and rate completed services. Field technicians can receive job assignments, navigate to customer locations, capture before-and-after photos, record materials used, log work hours, and complete tasks directly from their mobile devices. Managers and business owners gain full visibility into operations through live dashboards, employee tracking, scheduling, stock management, and performance reports. Main Features Submit maintenance and emergency service requests Real-time job assignment and status tracking Before and after photo & video documentation GPS navigation for field technicians Automatic attendance and time tracking Material usage and inventory management Smart notifications for all stakeholders Customer ratings and service feedback Scheduled preventive maintenance management Automatic invoice generation and reporting Multi-role access for tenants, owners, employees, contractors, and administrators Live management dashboard with operational insights Benefits for Users Faster response to maintenance requests Complete transparency throughout the service process Easy communication without phone calls or manual coordination Improved accountability with digital records and timestamps Convenient access to job history, invoices, and service updates Enhanced customer experience through real-time tracking and notifications Increased operational efficiency for property management companies Secure and centralized management of maintenance operations