MAE Service Assistant

Capture every conversation hands-free. Auto-detects Bluetooth & wired headsets, streams live, and runs in the background while you work.

MAE Service Assistant is built specifically for automotive industry. It’s a simple, dependable tool that captures every customer interaction without interrupting your workflow.

Start and stop recordings instantly with a single tap. There’s no setup or learning curve, so you can focus on your job without distractions.

The app continues recording in the background, even if your screen is off or you switch to another app. You won’t miss anything important while working through your day.

It automatically detects and connects to the best available audio device, whether that’s a Bluetooth headset, USB mic, wired headset, or the built-in microphone. If you switch devices during your shift, it adjusts smoothly without any extra steps.

Audio is streamed live to your team’s backend system, allowing for real-time review, quality checks, and coaching. There’s no need to upload or transfer files manually.

You’ll always see your connection status clearly, whether you’re live, connecting, or offline, so you know your recordings are being captured.

You can also set daily reminders to make sure you never forget to start recording at the beginning of your shift.

Everything is designed for the shop floor. Just select your name, tap record, and focus on the customer while MAE handles the rest.

MAE Service Assistant is only available to authorized users.