Coolblack AI Phone Agent

NEW in 3.0: Premium conversations now sound completely natural — with emotion and real flow. Your agent makes calls for you. Try it now with 60 free units!

MISS FEWER CALLS. STAY FOCUSED ON YOUR BUSINESS.

Coolblack turns your iPhone or iPad into a professional AI phone agent for small businesses. It answers customer calls, uses your business knowledge, coordinates appointments and captures callback requests. Configure it for your workflows and stay in control.

EARLY ACCESS — YOU SHAPE THE PRODUCT Coolblack is a young product that improves continuously. That makes your impressions invaluable: if something doesn't work as expected, send a privacy-friendly report right from the app via "Help & Support → Report a problem". Helpful bug reports are rewarded with extra free units — your feedback decides what we build next.

CONNECT YOUR BUSINESS LINE • Connect a compatible SIP provider for incoming calls • Reception Mode keeps active agents ready in the foreground or background • Use up to two parallel lines per device • The built-in Demo Agent works without SIP setup • Managed Coolblack numbers are currently offered only in the German storefront

YOUR AGENT, YOUR WORKFLOWS • Import a website or Google Business Profile as a knowledge source • Answer targeted questions about services, opening hours and pricing • Capture names, phone numbers, requests and callback details • Coordinate appointments with calendars for employees, teams or departments • Forward important calls to you or your team • Create call summaries and enable transcripts when needed • Manage contacts, reminders and multiple agents • Customize voices, languages, behavior and knowledge

SCHEDULED OUTBOUND CALL TASKS (BETA) Create phone tasks that an agent can handle automatically. This feature is new and under active development. It requires your own outbound-capable SIP account.

THREE FLEXIBLE TIERS • Local: 1 unit/minute, AI and voice on device • Standard: 2 units/minute, cloud AI and EU-processed voice • Premium: 3 units/minute, especially natural premium voice • 60 free units to start — up to 60 minutes Local, 30 minutes Standard or 20 minutes Premium • Unit packages do not expire

PRIVACY AND CONTROL Agent profiles, knowledge retrieval, tool routing and conversation orchestration live in the app. Local tier runs on the device. Optional online services improve speed and voice quality. Coolblack uses no advertising SDKs and no cross-app tracking.

FOR IPHONE, IPAD AND MAC The interface is optimized for iPhone and iPad. The iPad app can also run on compatible Apple-silicon Macs.

REQUIREMENTS Requires iOS or iPadOS 26. Real calls in the US require a compatible personal SIP account. Demo conversations work without SIP setup.

Support: https://app.coolblack.gmbh/support/ Privacy: https://app.coolblack.gmbh/datenschutz/

Coolblack GmbH · Made in Germany