MspCoreX

MspCoreX is an AI-powered professional service automation (PSA) platform built for Managed Service Providers (MSPs) and IT service companies. Harness the power of artificial intelligence to streamline your operations and deliver exceptional service.

AI-POWERED INTELLIGENCE:

• AI-assisted ticket classification and priority detection
• Smart suggestions for ticket resolution based on historical data
• AI-driven insights and analytics for service optimization
• Intelligent automation of repetitive tasks and workflows
• AI-powered multilingual support with automatic translations

SMART TICKET MANAGEMENT:

• Create, view and update service tickets with AI-suggested categories
• AI-powered priority and urgency detection
• Smart notifications with context-aware alerts
• Add notes, photos and attachments directly from your phone

INTELLIGENT ASSET MANAGEMENT:

• AI-enhanced asset inventory with smart categorization
• QR code scanning for instant asset identification
• Predictive maintenance insights powered by AI
• Complete asset lifecycle tracking

CLIENT MANAGEMENT:

• Full client directory with AI-powered search
• Smart client insights and service history analysis
• Quick access to contracts, SLAs and contact details

PROPOSALS & QUOTES:

• AI-assisted proposal generation
• Review and approve quotes from anywhere
• Smart pricing suggestions based on service history

FIELD SERVICE & GPS:

• GPS-based check-in/check-out for on-site work
• AI-optimized route suggestions for field technicians
• Real-time location tracking and time management

ENTERPRISE-GRADE SECURITY:

• Biometric authentication (Face ID / Touch ID)
• Multi-factor authentication (MFA)
• End-to-end encrypted connections
• AI-powered threat detection

CUSTOMER SATISFACTION:

• AI-analyzed CSAT scores and sentiment tracking
• Automated feedback collection after service delivery
• Smart insights to improve service quality

MspCoreX combines cutting-edge AI technology with proven MSP workflows to help you work smarter, not harder. Requires an active MspCoreX account — contact your administrator for access.