Tails Cards — Tarot & Oracle

Very good app, beautiful, easy to use and friendly customer support

I wanted to share my experience to help other tarot and oracle enthusiasts make an informed decision before purchasing. The concept behind this product is genuinely creative, and I wish the execution and customer service had matched the promise. I purchased two tarot decks several months ago. One thing prospective buyers should know is that the that the frames, borders, card numbering, and card titles are inconsistent throughout a deck. When I raised this as a concern, I was told this was by design and not considered a flaw or defect. At the time of my purchase, the company advertised unlimited edits. Afterward, the editing system was placed behind a new agreement with different terms, and my understanding of what I had purchased no longer matched how the product was being supported. I spent weeks carefully customizing my deck because I believed the purpose of the product was to create a personalized, print-worthy tarot deck. The editor generally requires changes to be made one prompt at a time, so the process naturally involved many iterations. By the time I contacted support, I had submitted approximately 1,600 edits over an extended period while trying to refine individual cards. Instead of receiving assistance with the persistent issues I was experiencing, I was told that my use of the editor constituted a “misuse of the system.” I also found the tone of the responses dismissive and discourteous. While I understand that companies must establish reasonable limits, I expected those expectations to be communicated clearly before purchase and handled professionally when asked for help. My request was ultimately denied, including my request for a refund. That was disappointing, but even more disappointing was the way the concerns were addressed. Good customer service is not always about providing the outcome a customer wants; it is also about communicating respectfully and acknowledging legitimate concerns. In the end, I invested a significant amount of time, effort, and money and did not receive the product or customer experience I expected. If your goal is a polished, professionally cohesive tarot or oracle deck, I would encourage you to carefully evaluate whether this product aligns with those expectations before purchasing