iLab Warranty

Track your device warranty, view coverage details, and stay connected with ilab Tech Service — all in one place.

FOR CUSTOMERS

Once your device is registered with ilab Tech Service, your warranty is instantly accessible through the app.

• Live Warranty Card — See your active warranty at a glance, displayed on a beautifully designed card showing your device model, service type, expiry date, and days remaining • Warranty Details — Tap your warranty card to view full coverage information including customer details, IMEI, ticket ID, registration date, and service remarks — all within an elegant in-app experience • Warranty Status — Instantly know whether your coverage is Active or Expired, with a visual progress indicator showing how much protection remains • Contact ilab — Reach the ilab team directly via WhatsApp, phone call, or visit us in store using the built-in Maps link • Stay Connected — Follow ilab Tech Service on YouTube, Instagram, TikTok, and Facebook directly from the app

FOR STAFF & TECHNICIANS

A powerful internal dashboard to manage all warranty records efficiently.

• Live Dashboard — Real-time stats showing total, active, expired, this month, and last month warranty counts — all from a single Firestore read to keep numbers consistent • 12-Month Chart — Visual bar chart showing monthly registration trends across the past year • Warranty Management — Add, edit, and search all warranty records with filters for active, expired, and monthly views • Auto-Generated Warranty Numbers — Warranty numbers are automatically generated in structured format; expiry dates auto-set to one year from registration • Expiring This Month — Dedicated tab showing warranties expiring in the current month with one-tap WhatsApp access to each customer • CSV Export — Export warranty records for any custom date range and share via any app on your device • WhatsApp Integration — Contact customers directly from the warranty detail screen

FOR ADMINISTRATORS

Full control over warranty records and your team.

• Delete Warranties — Admins can permanently remove warranty records with confirmation • Team Management — Add staff members by email, assign Staff or Admin roles, and manage your entire team from a dedicated Team tab • Pre-Entry System — Add a staff member before they've signed in — their role is automatically applied the moment they log in for the first time • Promote & Demote — Change staff roles between Staff and Admin at any time • Customer View Preview — Admins can switch to the customer view to see exactly what customers experience, then return to the admin dashboard with a single tap • Secure Account Controls — Settings include profile info, sign-out with confirmation, and account deletion

BUILT FOR ILAB TECH SERVICE

ilab Warranty is designed exclusively for ilab Tech Service customers and staff in Bahrain. If you've had your device serviced or protected at ilab, this app gives you instant access to your warranty coverage and direct support.

For warranty registration, please visit ilab Tech Service or contact us via WhatsApp.