Echogram - Smart Communication

Auto-record every customer conversation, follow the live transcript, and get instant AI summaries and follow-ups. Managers track conversion, coaching and store rankings.

Echogram turns every customer conversation into a searchable record. Sales reps wear a companion Bluetooth recorder; each conversation is captured automatically, transcribed live, and distilled by AI into a clean summary and a list of follow-up actions — so your team can focus on the customer, not on note-taking.

Built for automotive dealerships and customer-facing sales teams.

KEY FEATURES

• Hands-free recording Recording starts automatically once your device connects — no need to reach for your phone. Control it with a double-press on the device or a single tap in the app.

• Live transcript Watch the conversation transcribed in real time. Recording keeps running in the background, and the transcript reconnects automatically if the connection drops.

• AI summaries & action items Every conversation is summarized automatically, with key points and prioritized follow-ups. Turn any action into a Google Calendar event and invite teammates in one tap.

• Sales analytics (for managers) Track conversation volume, conversion rate, follow-up completion, average talk time, and discovery questions by week or month — and see exactly where coaching is needed.

• Staff performance & store rankings Break results down by new cars, used cars, finance, and aftersales. Drill into any store or team member and see where they rank.

• Team messaging Built-in direct and group chat with voice messages and the ability to quote a conversation. Reps can message their store manager directly.

• Organization & device management Manage regional managers, store managers, and staff with role-based controls. Keep an eye on battery, storage, and firmware in one place.

• Secure firmware updates (OTA) Update device firmware over the air, with automatic battery and recording-state safety checks before each update and a cancelable, visible progress flow.

WHO IT'S FOR

• Frontline reps: go hands-free and turn every customer talk into a transcript and summary you can revisit. • Store & regional managers: use real conversation data to see conversion and performance, and make coaching specific.

DEVICE & PRIVACY Echogram works with a companion Bluetooth wearable recorder. The app needs Bluetooth access to find and connect your device. Recording only happens when you start a session, and audio is uploaded to your organization's backend for transcription and summarization. Please inform participants and obtain consent as required by the laws in your region.