Insider One Live

Stay on top of every customer conversation - from the shop floor, the field, or anywhere your day takes you. Insider One Live brings your full agent workspace to mobile, so your team never misses a beat when they’re away from a desk.

What you can do:

Receive instant push notifications the moment a chat is assigned or a customer replies View full customer profiles, conversation history, and tags - the same context as desktop Send messages, update conversation status, and hand off to teammates in seconds Switch between Online, Busy, and Offline with a single tap

Built for agents on the move: Whether you’re in retail, field service, or telecom, Insider One Live is designed for the way your team actually works - close to customers, not tied to a screen.

Part of the AgentOne platform: Works seamlessly with AI agent handover and the rest of your Insider One workspace. No setup, no new tools, no learning curve.