Matix Workspace

Matix Workspace is the ultimate agent productivity app for businesses using MatixERP platform.

CONVERSATIONS

• Manage all WhatsApp customer conversations in one place
• Send text, images, voice messages and documents
• Assign conversations to team members
• Bot management and conversation control

HELPDESK

• View and manage support tickets
• Reply to customers with rich text
• Track ticket status and priorities
• Internal notes and team collaboration

BOOKINGS

• View today's appointments at a glance
• Create new bookings with a step-by-step wizard
• Manage booking status (confirm, complete, cancel)
• Filter by Today, Upcoming or Past

NOTIFICATIONS

• Real-time push notifications for new messages
• Instant alerts for ticket updates and assignments

BILINGUAL

• Full Arabic and English support
• Right-to-left interface for Arabic users

Designed for MatixERP platform users. Requires an active MatixERP account to use.