outboundIQ

Take your performance tracking with you. The outboundANI mobile app from outboundIQ gives contact center teams real-time visibility into campaign performance, contact rates, successes and key engagement KPIs directly from their iPhone.

Monitor performance, identify trends, and make smarter outreach decisions, all from a streamlined mobile dashboard.

Key Features:

Real-Time Contact Rate Dashboard -

Track:

• Total Dials
• Total Contacts
• Contact Rate
• BK/NS Metrics

Filter data by selected dates for quick performance analysis and trend monitoring.

KPI Analytics

View performance by:

• Campaigns
• States
• Dispositions

Analyze:

• Contact Rate
• Dials
• Contacts
• Success
• Success Rate

Flexible Time Filters Compare performance across multiple time periods: Days/ weeks/ months/ years

Campaign Reporting: Access detailed campaign analytics and performance reports directly within the app.

Upgrade for More Features Unlock additional tools, enhanced analytics, and expanded reporting capabilities with upgraded access.

Built for modern outreach contact centers that need visibility, speed, and actionable insights on the go.