StartGO

Book a ride in seconds with StartGO. Live driver tracking, upfront pricing, in-app calling, and secure cashless payments — your reliable ride across Belgium.

Two Apps, Real-Time Synchronized

Our product consists of two real-time, synchronized apps that are designed to work together:

1. StartGO (this app) – rider / passenger app
2. StartGO Driver – driver app

They share the same backend and update in real time. The two apps must be tested together in sync; otherwise you will not be able to proceed past certain screens (see below).

Why “GO Select and Pay” Is Greyed Out – and How It Becomes Active

In StartGO (this app), the “GO Select and Pay” button stays greyed out (inactive) until at least one driver is online in the StartGO Driver app. This is by design: we only allow booking when a driver is available to accept the trip.

• If you only open StartGO (rider app):
  No driver is online → the button stays greyed out → you cannot continue to payment and the rest of the flow.

• When it becomes active:
  As soon as a driver is online in StartGO Driver (after tapping Go on the offline screen and granting location), that driver appears as “available” in our system. The rider app then receives this in real time and activates the “GO Select and Pay” button. You can then tap it and move on to payment selection and all following screens.

Important: Screen transitions (booking → payment → trip status → completion) only work when both apps are used in sync: driver online first, then rider requests a ride. Please follow the steps below in order so you can see the full flow in both apps.

How to Test (Step-by-Step)

Step 1 – Driver app (StartGO Driver)

• Install StartGO Driver on a second device (or simulator + physical device).
• Log in with this test driver account:
  • **Email: driver-test@startgo.pro]`
  • *Password: Qwert09
• When prompted, allow location access (required for the driver to go online and receive trips).
• You will see the offline screen. Tap the Go button to go online.
  This test driver is configured with a global service area, so they will appear available to riders from your location.

Step 2 – Rider app (StartGO – this app)

• On your review device (e.g. iPad), open StartGO (this app).
• Log in with this test rider account:
  • **Email: appletest@test.com
  • *Password: qwert09
• Allow location when prompted.
• Enter a pickup and dropoff address (any valid addresses; the test driver’s area is set globally).
• Select a vehicle type.
• The "GO Select and Pay" button will now be active (no longer greyed out) because the driver from Step 1 is online. If it is still greyed out, ensure the driver app is open and the driver has tapped Go to go online and has granted location.
• Tap "GO Select and Pay" and choose in-vehicle payment (pay to the driver at the end of the trip) so you can test the full flow without entering card details. Then confirm.
• You can then follow the same trip in the driver app (accept trip, navigate, complete) and see all corresponding screens in the rider app (driver location, status, payment, completion).

Step 3 – What you can verify

• All booking and payment screens in the rider app.
• In-vehicle payment option and full trip flow.
• Real-time sync: actions in the driver app (accept, start, complete) reflect immediately in the rider app.
• Trip completion and, if applicable, rating/receipt screens.

Summary

• StartGO and StartGO Driver run in real time and must be used together: driver online first, then rider. Without this, “GO Select and Pay” stays greyed out and the flow cannot continue.

Design (Guideline 4): This app is designed and optimized for iPhone only. It is not optimized for tablet layout; on iPad it runs in iPhone compatibility mode. We ask that design and usability be evaluated on iPhone devices. Thank you for testing StartGO.