BMC Helix Field Service

BMC Helix FSM empowers field service teams with a purpose-built mobile experience for BMC Helix Field Service Management, delivering real-time access to work orders, assets, inspections, and service delivery directly from the field.

CORE CAPABILITIES

BMC Helix FSM gives field technicians instant, native access to their Helix FSM environment on iPhone or iPad:

• View, accept, and update work orders and tasks in real-time
• Perform inspections, preventive maintenance, and safety checklists
• Access asset details, equipment history, and configuration data
• Scan barcodes and QR codes to identify assets and parts
• View knowledge articles and technical documentation
• Capture signatures, photos, and field notes directly on work orders

BUILT FOR BMC HELIX

The app is purpose-built to extend BMC Helix Field Service Management to the field. Unlike generic mobile tools, BMC Helix FSM connects natively to your Helix environment, syncing work orders, technician schedules, asset records, and SLA data in real-time.

The platform supports both online and offline operation, ensuring technicians stay productive even in areas with limited connectivity.

ENTERPRISE-READY PLATFORM

BMC Helix FSM client is a scalable mobile application platform trusted by enterprise field service organizations. It enables companies to configure, deploy, and maintain tailored mobile field service applications that align with their existing BMC Helix workflows and business processes.

Secure connectivity ensures seamless data flow between field operations and your central Helix instance, maintaining data integrity across your service management ecosystem.

GETTING STARTED

After downloading BMC Helix FSM client, connect to your BMC Helix FSM Gateway to access your field service applications on your iOS devices.

WHO THIS APP SERVES

• Field service technicians managing maintenance, repair, and installation work orders in BMC Helix
• Service organizations using BMC Helix FSM seeking a native mobile experience for their workforce
• Enterprise teams looking to improve first-time fix rates and field productivity
• Companies standardized on BMC Helix wanting to extend service management to mobile