ITIL 4 Prep 2026 ® ExamCert

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ITIL 4 organizes its 34 management practices into three distinct domains: General Management Practices (14 Practices): These are adapted from general business management domains for use in service management. Examples: Strategy management, Portfolio management, Risk management, and Knowledge management. Service Management Practices (17 Practices): These were developed specifically within the service management and ITSM industries to support service delivery and support. Examples: Incident management, Change enablement, Problem management, and Service desk. Technical Management Practices (3 Practices): These are adapted from technology management domains, shifting focus from technical solutions to IT services. The three practices: Deployment management, Infrastructure and platform management, and Software development and management.

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DISCLAIMER ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The questions and content in this app are created for practice and educational purposes only. They are designed to help candidates prepare for the ITIL 4 Foundation certification exam but do not represent actual exam questions. This app does not guarantee exam success. Users are encouraged to refer to official ITIL 4 study materials and resources for comprehensive exam preparation.