PlateLens: AI Calorie Counter

When I first install this app as a trial, it said that it would only be $6.99/mo which I was cool with. The issue arose when they took out the first payment of almost $80! A full year upfront!!! Now, I was under the assumption that it was the advertise price and now it has put me in a debt with Apple to where I can’t even update a simple app. I’ve tried to contact the customer service and gotten no response. I even added my account on the cancellation day and was still charged. When I try and cancel it now it says I can’t cancel until next year. That’s some sketchy stuff….

I really wanted to like Plate Lens and paid around $80 specifically for the “ease of tracking.” Unfortunately, I’ve had to constantly double-check or manually enter information. A 200-calorie bar scanned as 104 calories, while another food showed 220 instead of 130. Some products aren't in the database at all. Photo tracking doesn't let me adjust individual ingredients, only the entire meal. The app has also shown me at 87% of my calorie goal while the Coach said I was 680 calories over. I also entered dairy as a dietary restriction, yet the Coach recommended Greek yogurt. A 3-day trial wasn't enough time to discover these issues. When I requested a refund, it was denied and I was instead asked to extensively document the problems for their development team. There are great ideas here, but for someone seriously tracking calories/macros, I don't think it's reliable enough yet—especially at this price.