replyn.io

Manage all your customer conversations from WhatsApp, Instagram, Facebook Messenger, and TikTok in one unified inbox.

UNIFIED MULTI-CHANNEL INBOX View and reply to messages from WhatsApp, Instagram DMs, Facebook Messenger, and TikTok — all in one place. No more switching between apps.

POWERFUL FILTERS Filter conversations by: • Channel (WhatsApp, Instagram, FB, TikTok) • Status (Open, Closed, Snoozed) • Assignee (Mine, Unassigned, Team member) • Lifecycle stage • Unreplied messages only

RICH MESSAGING • Send text, images, videos, audio, and files • Reply to specific messages • Use snippets for quick responses • Send WhatsApp templates • Access saved files and media

CONVERSATION MANAGEMENT • Mark conversations as Open, Closed, or Snoozed • Assign chats to team members • Add internal notes (invisible to customers) • Track contact lifecycle stages • View full activity history

ORDER MANAGEMENT • Create orders directly from conversations • Add products with quantities and pricing • Set delivery method and address • Track payment status • Update order status in real-time

TEAM COLLABORATION • See team member presence status • Assign conversations to the right person • Switch between workspaces • View who's handling what

SEARCH EVERYTHING • Search contacts by name, phone, or email • Search message content across all conversations • Jump directly to any conversation

REAL-TIME UPDATES • Instant message notifications • Live conversation updates • Connection status indicator

Perfect for teams managing customer support, sales inquiries, and order fulfillment across multiple social channels.