CatchBack

Initially, I was really enjoying the app. I pulled a couple of custom packs, had those cards shipped, and everything went smoothly. Those first shipments were only a few hundred dollars’ worth of cards, and I received them without any issues. After that positive experience, I decided to spend more money chasing the cards I really wanted. Over the next few days, I spent more than $5000 USD on the custom packs with the exact cards that I wanted for my PC. When it came time to ship my higher-value cards—including a 2002 Neo Destiny Shining Charizard PSA 6 and a 2002 Expedition Charizard Holo PSA 6—the app repeatedly glitched. Every time I attempted to complete the shipment, the app would freeze, my phone would get extremely hot, and I couldn’t finish the process. I also had other valuable cards, including a Moonbreon PSA 9 and a Mega Gengar EX from AH, that I have been unable to receive because of these issues. As it stands today, I’ve spent over $5,000, but I’ve only received the smaller initial shipment. The higher-value cards that led me to spend so much money are still stuck in the app. I’ve reached out through the in-app Help feature and also sent a direct message on Instagram, but I haven’t received a response. I even explained that I’m not looking for a refund or trying to cause problems—I simply want someone from the team to help resolve the issue. If this gets fixed, I’d be happy to continue using the app. For comparison, I’ve spent thousands of dollars on Courtyard.io and have never experienced anything like this. That’s why this has been so disappointing. If anyone from the Catchback team sees this, please reach out. My username is benjimahn, and I’m currently #1 on the leaderboard for this event (with about 21 days remaining before it resets), so it’s easy to verify that this is a legitimate situation. Until this issue is resolved, I’d encourage others to think carefully before spending large amounts of money. I have screenshots, receipts, transaction records, and documentation of everything. I genuinely hope this can be resolved because I’d much rather update this review with a positive outcome than leave it as a warning. I’m genuinely posting this because I haven’t been able to get a response through the normal support channels. If someone from the Catchback team reaches out and resolves this, I’ll gladly update or remove this review to reflect the positive outcome. I simply want the opportunity to receive the cards I purchased or have the issue handled fairly. Thank you.

I paid $75 for a special pack, saw the odds and they looked ok. Got a green uncommon card (price floor is $75) thought ok at least I don’t lose money. Then when it showed the buyback offer, the cards turned out to be a basic card for $20 value. Either this is direct manipulation or false advertisement of their odds. Use Rips by Triumph instead. Their odds are posted on the packs and they are legitimate.