InTrack

Our revolutionary approach fills up the inTrack Mobile application with customized and appropriate data and views different for any user without need of coding or even compiling new mobile app. Just provide user with permissions in inTrack platform and they will decide how to see data by themselves.

In inTrack Platform you can map, control and visualize almost anything: starting from your organisation’s processes, structures, performance or cost-profit status through city to human body health parameters. All applications are limited only to your imagination.

Especially in our inTrack mobile you can:

• visualise essential KPIs in real time (dashboards)

• collect all information and control the level of SLA of provided services

• operate and manage crashes and incidents

• fully control and collect information on IT resources and relations between them

• decompose IT service and monitor all its stages

• quickly detect and isolate response times and problems with availability

• proactively manage transactions, identify bottlenecks and other potential problems before they reach the end-user

• quickly and easily detect and isolate transaction response and availability, which enables to solve problems much quicker

• monitor the end-user response time using robots (probes)

Now, the full helpdesk functionality is available in the inTrack mobile. This is fully integrated with the monitored objects structure. Our innovated Helpdesk solution provides you:

• quick and easy tickets requesting (voice recording, QR code and other media support is a standard)

• geolocation of the tickets

• quick approvals via the dashboard

• looking for the existing tickets at the same location

• intuitive and structured Helpdesk categorization