CSS SOS

CSS SOS connects Community Support Services customers in Gauteng, South Africa directly to a professional 24/7 control room at the tap of a button.

In an emergency, seconds matter. Whether you are facing a Security, Medical, or Fire incident, CSS SOS allows you to trigger an immediate alert that is sent directly to the CSS control room dashboard. Operators receive your alert in real time and begin coordinating the appropriate emergency response.

How It Works

• Trigger a Security, Medical, or Fire alert instantly
• Your live location is shared with the control room
• Operators dispatch the relevant emergency services
• Receive real-time status updates as your alert is processed

Because CSS SOS uses background location tracking during an active alert, you are not restricted to a fixed address. Whether you are at home, at work, driving, or on the move, the control room can monitor your location and respond accordingly.

This mobility is especially valuable if:

• You feel unsafe while driving or suspect you are being followed
• You witness or are involved in a road accident
• You experience a medical emergency away from home
• You encounter a fire or security threat while out and about

Live tracking continues for the duration of the alert, giving operators up-to-date information to coordinate an effective response.

Peace of Mind Through Transparency Once an alert is triggered, you can see status updates directly within the app. This provides reassurance that your alert has been received and is actively being handled. You are never left wondering whether help is on the way.

Secure & Controlled Access CSS SOS is available exclusively to registered Community Support Services customers in Gauteng. Newly registered users must be approved by the control room before full access is granted, ensuring system integrity and reliable service delivery.

Designed for Reliability CSS SOS is built to provide:

• Rapid emergency escalation
• Accurate, continuous location sharing during active alerts
• Clear communication between users and the control room
• Dependable performance when it matters most

When you need help, you shouldn’t have to search for numbers or explain your location under stress. With CSS SOS, assistance is only a tap away.