Empower Host V2

Empower Host gives your front-of-house team a complete table and waitlist management system that connects directly to your Global Genius POS. See every table's real-time status, manage your waitlist, accept online reservations, and let an AI virtual host handle guest inquiries — all from one app.

Real-Time Visual Floor Plan See your entire restaurant at a glance. Color-coded tables show exactly where each party stands — from appetizers to desserts to check dropped. Set up multiple rooms including dining room, bar, patio, and host stand. Customize table sizes, shapes, and positions to match your actual layout.

Digital Waitlist with SMS Notifications Replace the paper list. Add guests with party size and phone number, set estimated wait times, and send an SMS when their table is ready. Your waitlist updates in real time across every device, so your team always has the same information.

Online Reservations Give guests a branded online booking page where they can reserve a table anytime. Manage reservations with confirmed and pending status, and see upcoming counts alongside currently seated parties in a calendar view.

AI Virtual Host "Ask the Host" is a customer-facing chatbot that answers questions about current wait times, takes reservation requests, and adds guests to the waitlist — without tying up your staff. It integrates directly with your live floor plan data.

Heartland POS Integration This is what sets Empower Host apart. Tables automatically update based on real-time POS ticket and course data. When the kitchen fires entrees, the floor plan reflects it. When a check is closed, the table clears. No manual status updates, no guessing, no stale information.

Built for Every Device Run Empower Host on iPhone for your host stand, iPad for a detailed floor view, or the web for back-office management. Layouts are optimized for each form factor. Multiple devices stay synced to the same floor plan simultaneously.

Turn Time Tracking Monitor average turn times by room and daypart. Understand how long tables are occupied so you can give guests accurate wait estimates and seat more covers per shift.

Server Rotation Track server assignments to ensure fair and balanced rotation. Keep your team happy and your sections running smoothly.

Demo Mode Train new hosts without touching live data. Built-in demo mode lets your team learn the system risk-free.

Empower Host is designed for restaurant professionals who want their front-of-house operations to run as precisely as their kitchen. It works with your existing Global Genius POS and is available through authorized Empower dealers.

Contact your dealer or visit empowerpos.com to get started.