My Eclipse Broadband

Your account is now easier to manage. Check billing history, view invoices, update details, manage contacts, and keep everything in one place.

Take charge of your home internet and account with My Eclipse Broadband, the smart and effortless way to manage your broadband, stay connected, and get support when you need it.

Created exclusively for Eclipse Broadband customers, the My Eclipse Broadband app gives you more control at the palm of your hand. From managing your Wi-Fi and checking your connection to viewing bills, updating account details, and accessing support, everything you need is right at your fingertips.

Key Features

• Connection Management: Manage your broadband connection with a redesigned Connection area, making it easier to check, test, and control your service.
• Wi-Fi Management: Update your Wi-Fi name, change your password, manage security settings, and keep your home network configured the way you want it.
• Wi-Fi Heat Map: Use the new Wi-Fi heat map tool to help understand wireless coverage around your home and identify areas where your signal may need improving.
• Device Oversight: View devices connected to your network, including offline devices where supported, so you can better understand what is using your connection.
• Speed Checks and Diagnostics: Run speed tests, check your broadband performance, and use built-in tools to help identify connection issues.
• Fault Reporting: Report issues quickly, upload photos where needed, and give our support team the information they need to help resolve problems faster.
• Billing and Payments: View bills, invoices, payment history, and clearer information about what you are paying for directly inside the app.
• Billing Queries: Raise disputes for payments or charges, track billing queries under review, and request to close a query from your wallet.
• Direct Debit Management: Manage and update your Direct Debit details, including your payment date and bank account information where available.
• Account Management: Update key account details, manage contact information, nominated contacts, marketing preferences, add-ons, loyalty information, vulnerability details, and power of attorney information.
• Upcoming Changes: See upcoming account changes in one place, making it easier to keep track of what is changing and when.
• Live Chat Options: Access live chat from inside the app, making it easier to get help when you need support.
• Smart Notifications: Stay informed with alerts about outages, service updates, performance insights, and Wi-Fi optimisation tips.
• Dark Mode: Choose between light mode, dark mode, or your device settings for a more comfortable app experience at any time of day.

With My Eclipse Broadband, you are always in control. Manage your connection, monitor your service, view your account, and get support with ease, all from one simple app.