iMAS-Tokha

iMAS – Integrated Municipal Administration System

iMAS is a comprehensive mobile application designed to modernize municipal operations and empower citizens with easy access to essential public services, real-time emergency assistance, and digital interaction with their local municipality. Whether you're reporting an issue, accessing emergency help, or tracking your service requests, iMAS makes it all seamless and efficient.

Key Features:

Digital Citizen Profiles

• Register using your mobile number and verify via OTP.

• Submit your personal details like name, address, citizenship ID, etc.

• Municipality administrators can approve or reject profile data.

• Helps build an authenticated digital profile for every citizen, aiding service delivery and emergency response.

Real-Time Location & Navigation

• Pinpoint exact locations of incidents or service points.

• View disaster-affected zones or nearby facilities like hospitals and fire stations.

• Assists emergency teams with accurate route navigation.

• Navigate to the nearest available services easily.

Service Listings Quick access to critical municipal and emergency services:

• Fire Alert

• Ambulance

• Medical Assistance

• Municipal Police

• SOS Button

• Search & Rescue

• Other Essential Services

Municipality Dashboard (Admin Use)

• Monitor complaints, reports, and service requests in real time.

• Track statuses like pending, in progress, and resolved.

• Manage urban services efficiently with detailed insights.

Emergency Alerts & Coordination

• Send alerts via SMS to affected areas during disasters.

• Facilitate coordination among emergency responders.

• Quickly report incidents with type, location, and required response.

Role-Based Access for Staff

• Assign specific roles to ward officers, municipal police, and staff.

• Access and control are customized based on duties and areas of responsibility.

House Numbering & Urban Planning

• Supports accurate house numbering via field data collection.

• Assists with urban mapping and infrastructure development.

Communication & Grievance Handling

• Enables fast, secure communication among municipal staff.

• Citizens can file complaints and track resolution progress.

• Admins can view full case histories and response actions.

Why Choose iMAS?

• Intuitive and user-friendly design

• Trusted by municipalities and citizens alike

• Real-time updates and service transparency

• Designed for both day-to-day services and crisis situations

Empowering citizens. Strengthening municipalities. Simplifying services.

Download iMAS today and be part of a smarter city.