Trusted Payments

Trusted Payments is the complete solution for managing home improvement projects with confidence.

Whether you’re renovating a kitchen, installing a heat pump, upgrading your bathroom, or undertaking a major extension, Trusted Payments protects both homeowners and trades throughout the entire project journey.

Why Trusted Payments?

Trusted Payments is the only end-to-end platform combining:

• Secure payments
• Professional expert support
• I ndependent insurance-backed warranty
• Ombudsman dispute resolution

No more disappeared contractors, payment disputes, or unfinished projects.

Key Features

Secure Milestone Payments Pay only when each stage of work is completed to your satisfaction. Final retention funds are held safely until full completion.

Project Management Track progress, approve milestones, and manage your entire project timeline in one place.

1-Year Insurance-Backed Warranty Lloyd’s of London–backed protection for your completed project, giving total peace of mind.

Expert Guidance Access professional advice and support throughout your project to ensure quality outcomes.

Independent Dispute Resolution Fair, impartial resolution through an independent Ombudsman service when issues arise.

Vetted Professionals Works exclusively with members of recognised professional organisations who meet industry standards.

Clear Contracts Balanced agreements that protect both homeowners and contractors from day one.

Perfect For:

• Kitchen replacements
• Bathroom upgrades
• Extensions & alterations
• Energy efficiency improvements
• Full renovations
• All home improvement projects

Trusted & Secure:

• Bank-level encryption via Open Banking
• Lloyd’s A+++ rated warranty provider
• Cyber Essentials certified

How It Works

1. Download the app and create your account
2. Set up your project and invite your contractor
3. Agree on milestones and contract terms
4. Make secure payments as work progresses
5. Release final payment when you’re satisfied

Trusted Payments is built by the team behind Resolver and JamDoughnut, who have helped consumers recover billions at no cost.

We believe every home improvement project should end with a handshake, a smile, and complete satisfaction.